A&W Restaurant — Restaurant in Denver

If I can rate a zero the assistant manager, I talked to tonight he hung up on me.. I had no papa suce on my food or for my cheeses curds I try to explain it to him and he hung up rudely spend money for what .. they need to fire the Assistant manager that was working tonight June 10 of 2025 where does it say no papa sauce if a gm or someone please get a hold of me on here would be great all I wanted was a papa burger I’m pregnant and I was one of my cravings and I get my food and there’s nothing on there and when I called the manager, he was so disrespectful and kept telling me that it said no papa sauce but as u can see there was to be papa sauce . How you guys do business if you have an assistant manager, that is rude and hangs up on your customer saying that he was right . I was a manger before and I would never said a customer was wrong he did not even care to replace it or refund me All I wanted was my food my burger with an actual pap burger with papa sauce on it and my spicy papa sauce for my cheese curds if you guys could kindly get a hold of me . I will be calling in the morning to talk to see if a GM or another manager could assist me. Thank...

We are here in mid-afternoon on a Sunday, so not a busy time. The tables and chairs are dirty. It looks like there are only two employees here (we later noticed a third, in a red shirt, who appeared to be just standing around). The person ahead of us in line was there several minutes before anyone approached the counter to take his order. Other people there before us had to approach the counter multiple times to get their correct order. When the girl finally took our order her voice was barely audible and she basically stared like a passive zombie. Our order, over fifteen minutes after ordering, was incorrect and we weren't given our receipt. When we asked for it we got an eye roll and the receipt was...

Came in today and got 2 root beer floats took a few drinks and noticed a weird taste almost like a grease taste and had a gross smell! We took it back and told the girls at the front and she was VERY rude well come to find out that Maria is the manager horrible customer service she was making it look like we were lying and got snotty, we told her the machine may need to be cleaned or something was wrong with the root beer she rolled her eyes and said we clean them everyday and said so what do you want your money back or what. Very rude, well here we are with a stomach ache we will not be returning to this location so much for having a root beer float craving! Get someone who...