Arby's — Restaurant in Denver

If this is the Arby's on Tower Rd and 47th, let me chime in... This occurred last weekend around 7:30-8:00pm. My wife and I had been seeing this new Waygu burger advertisement on television and decided to try it out. I went through the drive through and I noticed that the parking lot, and the store were empty of customers, but they were open. So, the young lady operating the drive thru window announced her presence and told me to order when I was ready ( score, very pleasant). I told her that my wife and I had never had this burger before, and looking at the photo, I saw the basic ingredients... Lettuce, tomato, onion, etc... But, I asked her what kind of condiments came with the burger. She didn't understand, so I asked, does it come with mayo, or mustard, and/or ketchup? I said, I see some kind of sauce on the burger in the photo, what is that? She responded by saying, that's burger sauce... What??? What is that? I didn't know, so I asked her since their establishment dishes these burgers out on a regular basis... What she said next blew my mind. She didn't know what burger sauce was either. I asked her is this stuff spicy, does it have chopped pickles in it ( that's what it looked like), etc... She had no clue, so she asked the only other coworker working with her the same question, he didn't know either. So to be safe, I asked for extra mayo only on mine as far as the condiments were concerned. I actually thought that they may even be pretty tasty, so I ordered two for myself, with extra mayo and all the veggies with extra onion. When I asked for extra onion that's where the problem began. It was like I was speaking to her in an alien language that she didn't understand. I had to repeat this request four or five times and and she repeated the order back to me, including my wife's burger, made the way that it originally comes, along with our fries. I asked again about the extra onions on the burgers I ordered for myself and at first she ignored me, then she finally gave me affirmation that I had extra onions added to my burgers. I paid for our meals, thanked the woman and I drove back across town to my wife. Upon opening my first burger, I noticed there was no extra mayo and no extra onion whatsoever. Our fries were cold and hard. I asked my wife about her burger and noticed that she only took one bite, said that it was cold and she threw it in the trash. I opened my second burger... Same thing, no extra mayo, no extra onion... The whole experience was very disappointing. I think that I am going to stick to my original plan and steer clear of all of the Arby's restaurants since I found out a couple of years ago that they stopped serving their potato triangles that I loved so much. I just took a chance to see what Arby's was like when they advertised their new burger... What a waste of time, money, and gasoline. Keep your money in your pocket when it comes to this place. Give it to Ronald the clown, or the so called King of burgers. Less stress, and the food may taste slightly better ( that's a gamble also ). Thanks for...

Went to this location on Tower Rd and arrived with my mom ( 81 years old with Alzheimers ), who needed to use the restroom that was being cleaned, door wedged open using trash can, obviously 2 stalls because you can clearly see inside, mom needed to go immediately and the lady working the lobby told her to wait while she cleaned one of the stalls, so mom came back obviously needing to go now, not wait, so I approached the cleaning lady and informed her mom needed to go now....not wait, which she could have nicely accommodated her, instead she clearly was upset, even walking over to two others workers to complain that I asked her to let my mom use the restroom, as older people don't have the ability to hold their bowel like younger people. Secondly, I ordered 2 large crinkle fries and observed the worker dump frozen fries on top of old fries and drop them into the grease....again I asked another girl who took my order for a new basket of fries to be dropped because of what the other girl did, and then they talked about it glancing over as I stood there watching their looks because of my request. The food was good, but the service regarding my order and my request for my mom, left me thinking there's plenty of room for retraining on working with the elderly and being conscious of their needs in moments that require sensitivity and respect. As far as cooking and making sure the customer is getting quality, freshness, and not going to end up sick.....frozen food should never be placed on top of old food and dropped into the fryer in an attempt to extend the old fries already old state with frozen, uncooked fries, and especially don't give the customer your looks because you were caught violating simple health codes. PLENTY OF OPPORTUNITIES TO TRAIN OR RETRAIN PEOCEDURES THAT THE HEALTH DEPARTMENT WOULD SURELY FROWN UPON! ALSO DEALING WITH THE ELDERLY AND THEIR NEEDS WOULD BE SOME GOOD TRAINING AS WELL. The cashier was polite and helpful.....thank you. Lastly, as always, my concerns are always left regarding establishments that can upgrade entry ways with automatic or push button entry for the people who require it. New Year 2025 just around the corner, and what better way to show people with disabilities that you appreciate them by making entry into your establishment easy access 😀....FOOD...

First time I visited this arby's and what a terrible experience. I don't think they must give much credence to customer service in training anymore. First at the order speaker while trying to order, the order taker seemed very rushed and didn't have very good manners or customer service skills, which I don't mind as long as they get my order right. So as we got to the window we could see why the order taker was the way he was... He had to take orders, input orders into the computer, take payments from customers, hand them their food, and make all the desk and shakes. We ordered a shake, but due to the inundation of all the multitasking, the gentleman left the cup under the shake machine as it overflowed everywhere. He then had to stop everything and clean it up. Then someone else came to help fulfill the orders and keep the line moving so he handed us our bag and said have a nice day... Except it was our shake bring made and now all over the floor. So I told him we still needed the shake to which he immediately responded... Okay if you could just pull around front we'll have it out to you in a few minutes. We had to get somewhere so didn't have time to wait and told him that. He then threw up his hands as if we were holding up the line and said the machine was a mess and he couldn't get it. I said okay just give me a refund. He proceeded to refund the shake, but didn't offer another drink (wife and I had planned on sharing the shake) so when he gave the receipt for the refund I requested a coke instead. Then he started huffing and puffing and said I just refunded you... So I said fine charge me for the drink, I still need a drink with my meal! He stormed off not taking my card back and came back seconds later with the drink. We left only to discover my wife's sandwich was wrong... We didn't have time to go back, but we'll likely never eat...