Birdcall — Restaurant in Denver

I deleted a previous review after several positive visits, most recently tonight when I was cared for by a nice gal named Brooke.

I pleaded in the past for this location (really the chain in general) to get their butts in gear and found myself $30 poorer and unsatisfied every time I returned. It appears they’ve turned a corner.

To be perfectly honest, I am not wild about their chicken. The sandwiches are creative and ingredients are bold and tasty. But the chicken. It’s never not rubbery to me. I can think of half a dozen reasons why but who knows. If you compare a Chick-fil-A chicken to a Birdcall one in terms of texture, there is no doubt who would win. That said, the creativity of some dishes is distracting enough for me to power through it. I usually go for their chopped Cobb salad with nuggies. Best fast casual/ fast food Cobb salad ever. Shakes are fire. Tots are great when they’re fresh. I think the cost of an iced tea or a soda to go is absolutely outrageous but here I am nursing my $5 iced tea.

The service tonight was slow, but worthy of the 5 stars for a number of reasons. Brooke was pleasant to interact with and she was eager to give my dog a pup cup (after getting the okay of course). My dainty 150lb ridgeback has no manners and got whipped cream all over the car and dropped her cookie out the window. Brooke was on standby with a backup. When I don’t order a salad, I get the southern. Except their coleslaw is ick and it needs dill pickles. I always order accordingly but tonight Brooke told me to just order a classic with pimento cheese to save me $2. Very thoughtful! She was communicative when my order was held up by my tater tots and assured me everything would be hot and fresh, which it was.

Hope Brooke is championing this attentiveness in new hires. The workforce nowadays just doesn’t get it. I’m glad to have interacted with her considering in nearly any other similar situation, I’d get the “Gen Z” blank stare interrupted only by an instagram notification. Keep up...

I've been neglecting poor Birdcall.. I usually am always in a rush to my next destination so I only go through the drive-thru. Today it was time to go into the restaurant and relax. Their self ordering system is great (although my confused look, forced someone to come help me take my order in person.) I just wasn't sure what I wanted. But yes, quick service is great! Placed order and admired their setup with screens showing the ETA for your order. That was cool. Too bad I started doom-scrolling and missed my food arrival to the numbered bays. But no big deal, Mario, came out and with a light-hearted, care-free mood (dare I say he may have just been happy working at Birdcall) delivered my food table side, extra BBQ was forthcoming fairly quickly. This would be the end of most fast food joints stories. But, Mario proved me wrong by asking randomly if I needed anything else throughout my meal BY NAME!! Later on when I felt so satiated by me Rancher burger, he noticed my drink was low. Again from nowhere he asked if wanted more and promptly refilled my drink. I'm still so confused by the customer service because Marios great, amazing, stupendous, over the top service, may be the norm at Birdcall, but it seems the rest of the chicken joints have made me complacent as to what service really is. Mario needs a raise or at the bare minimum give him own location to share his energy with the world. We need...

Nothing says customer service like having to type in your order yourself. No one greeted me, there were possibly 3 other guests in the restaurant around 5pm, but the employees were focused in the kitchen. I ordered the hot honey chicken, a drink, and coleslaw for $20. Seemed steep considering the no customer service part. My meal waited for me in the window- a screen telling me my order was ready, but there was no drink cup. Had to wait for someone to notice me before I could get a cup. They asked me what size. …why did I have to type in the order if they’re just going to ask me? The drink fountain had no ice. Again, had to wait awkwardly for someone to notice me so I could ask for ice. Then there were no napkins. I wasn’t going to ask for anything else, so I just sat to eat. The chicken sandwich was fine. Nothing special, but fine. The buffalo coleslaw, on the other hand, was cabbage swimming in a thin grey liquid and smelled a little off. I tried it, and it had started fermenting. Cool if you like probiotics. Not me. Again, didn’t feel like I could say anything to the staff who clearly did not care if I was there or not. I liked the idea of this restaurant, but it struggles with its direction. It seems like a concept that might have worked in its original location, and then got watered down as it...