Mile High Food Club — Restaurant in Denver

This review is not a reflection on the restaurants here, but the food hall as a whole. There is no atmosphere and no service to speak of. I ordered online, walked in to find a tiny waiting area with 3 iPads used to check-in, a guy using his phone on speakerphone, and a worker behind the desk on the phone ranting and cussing loudly about personal things. If you’re not going to do your job, step away from where the customers are coming in.

After checking in, nobody ever spoke to me. I ordered at 5:06 and was quoted a pick-up time of 5:23 - 5:33. I arrived at 5:23, checked in, and was given a 7 - 15 minute window for food. That was fine since the low end was within the originally quoted pickup window. At 5:36, I was still waiting along with a Door Dash driver (also using his cellphone on speakerphone) and two other guys. I had watched food get dropped off on the desk behind the counter, but there was nobody staffing the desk at this point. I hadn't received a text saying it was ready, and one of the guys waiting told me he hadn't received a text either. His quoted time was 5:09 - 5:18, and it was 5:39 at that point. At 5:44, he walks up to the counter, looks at the bags behind the counter, and says, "Wait, that's my food." He starts to yell into the back to try to get somebody's attention. One of the food workers looks at him and shrugs because she can't do anything. After a couple of minutes of shouting into the back, the aforementioned ranting woman comes up to the front. I assume scrolling Instagram in the back was more important than the four people waiting in the front. All of our food had just been sitting there for 10 minutes getting cold. I felt especially bad for the Door Dash driver because they're going to get the short end of the stick when they deliver cold food, get no tip, and probably get reprimanded for it.

Overall, I'll never go back here. I've attached a video to give you a feel for the ambience and atmosphere here. As you can read above, there is no service, so that's a bust, too. While writing this review, three different guys came in with their phones on speaker, not including the Door Dash or initial guy I mentioned above. If the owners care about the experience, look into hiring better front-of-house staff and maybe implementing some policies around cell phone usage in the waiting area. There is plenty of room outside for them to talk to their families via Facetime or watch their Instagram Reels. For the restaurants using space here, you should consider how this experience can reflect on your business. I could've driven to my favorite Nepalese place and back home in the time it took me to get...

(UPDATE to my review after their reply.)

Thanks for the reply! Not everyone does that, so that is appreciated. Also before I might take you up on your offer because I love your idea and want it so badly to work.

I get that it is complex and each kitchen has different order times but if you could find a way to manage the customer's expectations better that would go a long way. If it is going to take ten minutes or two hours for some fries, thats okay! Just tell me up front so I can plan a head.

Instead, I wait around by my phone like the teenage version of myself, waiting for the girl I have a crush on to text me back! Plus then I'm really hungry and kinda grumpy. (Original review):

Look, I know I want to rate this place really well because its an awesome idea but the execution is terrible.

The following scenario has happened twice to us: we order food online and they give us an estimated order ready time of 15-30 minutes (very reasonable) but the order isn't actually ready until over an hour after the ordering time. That would be fine but the expectations are managed very poorly, especially if you are trying to nail a dinner time with the family.

Both times we ordered food from there, our order was ~75% correct so it seems like there is a breakdown between the ordering process and the kitchen. The food we've had has been good but it's not worth us getting food from Mile High...

Delicious! Ordered from Mana Kitchen for authethic Vietnamese food. Natural, high quality ingredients, cooked with care.

Banh mi = savory, fantastic! Price is a deal! Eggroll = crispy thin white wrapper. A nice change from normal grills egg rolls. Love it! One of my favorites here. Cream cheese Wonton = the best. Period. Order every single time. Kids’ favorite. Can’t get enough of the fries and shrimp dumplings. Pho and especially spicy pho are full of different flavors and scents. Aromatic, sensory overload. Grill meats were tasty and cooked just right, no food coloring dye. So many of other dishes to try, wish it was closer to my house:) but definitely worth the drive or wait for delivery.

Now for my favorite part: Cakes, Desert, Cakes!!! So good-can eat everyday. Used fresh fruits and coconut meat.

That food locker was nifty! Auto-unlocks with your order inside after you enter name or order #. Grab it and go. Easy...