Edit 3 days later.. The lack of response from my terrible experience shows that the owner doesn't care either I guess they condone this kind of aggressive behavior by their server. What a shame!
Danny, the server, literally harrassed me and my fiance while trying to enjoy a date there but ended up leaving crying because of him. He seemed classist, fatphobic, discriminatory against asians or all of the above. Apparently, the owner is in Mexico, and he thinks it's okay to treat her restaurant like trash. He looked coked out. Or on some other kind of drug. Was aggressive and pushy. Touched my arm multiple times. He also thought it was appropriate to aggressively sit next to my fiance in the booth while we were explaining to the other server what was going on. Blamed me for the plastic in my food, and instead of apologizing, he said that if I wanted extra food, "he got me." It's really unfortunate that he has been a server there for 5 years. Maybe that's why he was so comfortable to speak so aggressively over the table to the point he was spitting saying to look him up on Yelp, basically threatening us to leave a review... clearly he feels like he is untouchable. Maybe he was too busy flirting with the other table filled with ladies, and that's why he brought us ground beef tacos instead of chicken tacos that we ordered. The ground beef was NOT good. Taco bell has better ground beef... my fajitas tasted okay. The rice and beans and salsa were good... I can't believe he literally said "there wasn't any plastic in the food when I brought it out. It's not my fault i dont even make the food....." and now apparently, he's concerned that he looks bad because the kitchen is blaming him. Honestly, that's not my problem. I just wanted to get the food that I ordered. Pay for it and leave. Being from LA, I was really excited that the food was actually good. But Danny literally was so mean I left the place crying. A male coworker had to hold him back because he approached my fiance and left him with no personal space while another female buser that mostly spoke Spanish even agreed with me after the 5th time telling Danny not to speak to me or my fiance anymore, and to step away. He made me feel so uncomfortable and so unsafe I've never had a server yell at me and blame me for whatever accident happened in the kitchen. I really do not understand how he has been there for 5 years. I know I'm not the only one who has felt that way due to his terrible service. And no, danny, the salsa wasn't hot for the 10th time that you asked. You should know asians can handle spicy food and not to call your customers poor. They should let the bus lady serve she speaks enough english and doesn't have smelly breath like danny did. He should stay freshened up if he wants to talk over the table and get so close to you. Also, no customers means no job, danny boy. Also the hostess deserves a raise. She...
Read moreTo begin, my mother and I went to La Fogata because the food and atmosphere is wonderful. What my Mom and I did not like was the service. It was starting to become crowded so their were only 2 servers a manager and bar tender. The waitress that served us, was mediocre. She was not great but was not bad. She had an attitude. I don't care if the management read this and disagree with me if she chooses to write back. That is me and my mom opinion. My Mother did not like the taste of her meal so my mom request to have her meal taken away due to the poor taste. When my mom told the waitress that the food was not good, the waitress immediately was defensive and disagreed with my mom and said the food is fine. Now that's the waitress opinion but my mom is allowed to have an opinion and we do not appreciate the waitress being short and rude because the food was not up to par. Secondly, The female manager approach me and my mom and showed her this dish about the food and the food is not sour. She was very defensive and disagreed with my mom as well. Let me remind to the people who is reading this, my mom is very respectful and cordial. So she just did not like her meal and how it taste. She respectfully told the waitress and manager that. It's very unprofessional for a manager and waitress to disagree with the customer. If my mom or if anybody does not like the food or service just apologize and offer an alternative. Thankfully the manager take the meal off of the ticket, but she was very rude about it and unapologetic. Kept saying the food is fine and our cooks make the food from scratch so there is nothing wrong with it. The female manager and female waitress just need to accept the criticism and stop being defensive. So we will not return to this restaurant. If the manager writes back getting defensive and unapologetic about my review she just...
Read moreI am only giving this place 1 star because the food was good, but I have never had such terrible service. I have waited tables for the past 7 years, so I know how to treat others and how I should be treated. Our waitress refused separate checks (There were only 5 people, but so be it, frustrating but not a big deal). Then I ordered something off the happy hour menu and she did not clarify with me if I wanted it off happy hour or the regular menu (I did not know it was on both, and we were there during happy hour). When we got our checks and had to split it all up ourselves and figure how much to put on each card, I asked her to alter the price of the happy hour appetizer. She told me "I did not say happy hour" so she would not change it. As a waitress myself, I would have taken ownership for the fact I did not clarify, and alter the price to keep the customer happy. Once again, so be it....So it was left on there. After she came back with our checks, we lingered around for probably another 10-15 minutes. She then returned to the table and said we had to leave because they had reservations. There were only 4 of us now at that time, so we were eating up one table, there was not a wait, and there are plenty of other tables she could has asked this to. I have never in my life told a table they need to leave, or been asked to essentially leave after I had given my money and business to a restaurant. It was then when my friend mentioned she would not come back. The waitress inquired "why" and when we gave our reasons that we felt she had been rude and unwilling to basically work with us she stood her ground stating she was not rude. Once again....as a fellow waitress myself, I would never have argued with a table. I would have gotten a manager or at least apologized. I will never ever go back here. I have never been treated so poorly in my life...
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