Burger King — Restaurant in Des Moines

This was a great place to get lunch when visiting a friend who lives a couple of blocks away. When we arrived at our friend's house, we found out he had not yet returned from running some errands and would be gone another 30 minutes or so. Having extra time on our hands, needing to stop by a tobacco shop three blocks from our friend's house and experiencing a beautiful spring day, we decided to walk to the tobacco shop then return and visit. Perhaps a 30 minute trip. However, Burger King is between our friend's house and the tobacco shop. As we got closer to Burger King we could smell the famous and mouth watering charbroiling smell that constantly surrounds these restaurants when they are open, we hadn't had lunch yet and who can resist that great smell? So, in to Burger King we went! When approaching the counter a wonderful lady working there welcomed us and took our order. Well, taking an order from us is a task itself. I always have to ask if there are any specials that might interest me, I sometimes need help in reading the small print of the prices displayed on the wall menu, my other half has to take some time to look at all the menu to figure out his choices of a meal now and a meal to take home for snacking and we can both change our minds mid way through. We are also known to order additional condiments or request lots of napkins or make sure we are getting plastic dinner wear for our selections after the order is almost or already completed. Of course most restaurant workers have already tended to these needs but we like to make sure before getting our food, especially right before leaving a drive through. Then we always do the obligatory bag inspection to ensure our order is complete and nothing, aI mean not thing is missing from our order. We are not necessarily difficult but sometimes needy and overly cautious customers. When not checking our order, we have been screwed out of items before. Oh, and before ordering anything this day, I asked the lady waiting on us if being an old looking 58 year qualified for any discounts but unfortunately was told no. I will have to wait two years prior to retirement when I am 65 for the current senior deal. But when being rung up we somehow received a 2$ to 3$ discount. We got our food and were not disappointed-hot, smelling and tasting deliciousI The sandwiches were perfect, made to order-just like Burger King's 1970's ad ". .hold the pickles, hold the lettuce, special orders don"t upset us...have it your way at Burger King..." . The onion rings were hot and crispy, the free refill on the soda was great and the burgers so good that we had an excellent lunch. To top it off I got one of the paper Burger King crowns to wear the rest of the day-first one I had in about 40 years! When we were leaving the dining room, the lady working the counter asked how our experience was and thanked us for coming in that day. I wish I could remember her name but it has been over three weeks. What a great experience she helped create in our day, making me feel very appreciated and important to this kind and very pleasant kady. Thanks Burger King. And, thank you wonderful lady that waited on us! This was a very memorable and...

Every time I come to the store they are so rude and disrespectful I came through and ordered a sandwich that I tried to get replaced that I had ordered last week and it had no egg on it and then she told the land she told me oh I don't make mistakes we don't make mistakes here but then I ordered a large hash brown and they double dip my hash browns so I had to drive all the way back to get them replaced still yet why he wouldn't give me my sandwich because she said she was here everyday and then I didn't talk to her mind you I thought it was have it your way it's supposed to be about the customers you know I work at Burger King for 7 years and for this lady to be so rude to me and when I came back to return my item and get a fresh one she didn't say anything cuz she knew she was wrong and double-dipped my hash browns not to help you...

I spend alot of money at burger king because I live 5 houses from it...any way Tonite. 7-27-22. Went through the drive thru and ordered one of those frozen drinks (coke), and a value fry..the frozen drink tasted off. Like maybe the two flavors were mixed ...u called the manager and told her my problem, and at first she says oh our frozen machine is broke down..I said I was just there 25 mins about wasn't broke then, ....the the mgr says well ye. It does that some times ..I'll take a look at it, I said ok....she then said "thank you for your feedback....". Thank me for my feed back!? You just lost a valued...