KFC — Restaurant in Des Moines

I would give them less stars if I could. Looked up what we wanted online before going through the drive through. We opted not to place our order through the app and just ordered at the drive through. When we got to the window they said the total was $65. When we asked them how the total was that much we were given a sigh and a whole lot of attitude from the employee working at the window. She stated that the fill-up box we ordered was $45, when the app clearly lists it at $30. When we pointed this out to her she said that was online only, even though the website says nothing about the price being online only. When we asked for the manager we were given more attitude and a snarky response from her. We ended up leaving without getting our food and went to the KFC on Hubbell instead, where we got much better service and our food was over $20 cheaper than what this store tried to charge us.

Long story short, Managers and employees are not customer friendly and they try charging you a whole lot more ordering at the drive thru window than if you order online or...

Friend and I wrote our bikes.Throw over a mile to get to k f c and went to the driveway because there was no place to walk our bikes up. The center wouldn't pick us up so we went to the without apologizing The lady at the window said that she couldn't service because we were on bicycles. Now I want to know Why does she care that we are on bicycles We have cash we want food We can carry it However Instead of Acknowledging us and taking our order she Ignored us and took the person's order behind us. Then told us we had to come inside to order. Or had to go back around the building because she had already taken order from car behind us. NOT OUR PROBLEM. again...we were at your window and knocked on wi dow before you took there order and you chose to IGNORE US!!! We had a family of SIX to feed and because you were RUDE you lost that sale and we won't be back!! Shame on you. No wonder you're all going out...

This is one of my favorite things to eat. I really like the Grilled Chicken but the S.DSM story never carries it anymore, I am not sure why (maybe not enough people ordered it,it is on the menu, which kinda ticks me off). I also hardly ever eat the biscuits, nothing against KFC, it's just I am not a Biscuit eater ! The Chicken is Always good, the sides are always good and the Service is usually good 👍 and cheerful 😊 This last time I ordered ahead of time and went in to pick it up. Since it was my first time doing this I was a little lax in knowing where the orders are kept,the gentleman who helped me seemed a little Frazzled that I didn't know the set up or how the process worked,they were Busy. Nothing really to the process,it's just kinda sitting there waiting for you to pick it up. Easy peazy once you know it . Isn't most things in life like that !! Well,hope to see you at KFC, Enjoy!! I...