McDonald's

I've always come to this McDonalds to use their internet, and I've always bought at least a drink, and usually a small or medium fry. Sometimes I'll buy a full meal if I have the money. I've been a regular customer here for a few months now, and I've always been quiet, respectful, and have cleaned up after myself, which is more than I can say about a lot of their other customers, especially from the high school. Yes, I stay longer than the average customer, but the staff here has always been good about letting me stay, considering I spend money here every time I come in, which was almost every day.

Unfortunately, today was a different experience. The manager/shift leader Carla (not sure what her actual title was) sent the maintenance guy to tell me to buy something else or leave. The maintenance guy was polite and did what he could to provide decent customer service while giving unpleasant news, so I didn't ask his name. He did say she was a new manager, though I think I've seen her there before. She might have been newly promoted or something, but I'm not sure.

I noticed as he was telling me to go that she was lurking behind the table I was sitting at watching him do what she was free to do herself. I was the only customer in the place (this was around 5:45pm-6pm, and the weather isn't bad enough for them to close early), and as I was gathering my things, I heard Carla making calls to employees telling them to not come in because business was too slow.

I also want to make clear that I left quietly after asking for her name, as she had the right to make that call as the manager. However, I think this was extremely poor customer service, considering everything. Even worse, as I was leaving, I almost slipped and fell on the floor, and saw her snickering at me.

Until this matter is resolved, this McDonalds will no longer be somewhere I'll be spending my money at and the rating will stay at one star. Burger King and Arby's is closer to me, but until now, I've been impressed with McDonald's customer service. Please train your managers to prioritize customer service and do the dirty work that they are paid extra for, as these things do matter to your customers!