Pho 515 — Restaurant in Des Moines

Okay, this place was my favorite place to go. But today, August 23, we stop by at 4pm. A girl take us to the table, she looks like a new employee.

We are ready to order but that girl was so confuse like she doesn’t know what should she do. So it takes us like 15m just for her asking us what we want. But unlucky, we want something special (Hủ tiếu nam vang khô) and she don’t understand that. So to make sure we ask her if any other employee can come and help because we don’t want to get it wrong.

So she asked the guy (who bring the food to the table for customers) help her take our order. That guy looks mad. He about to take our order but then decided to walk away to the kitchen and leave us alone without any explanation. Wow… so we decided to leave without anything.

This place was the best. Top service. We love and very respect the owner but… I believe this is not what they want and not how they trained their employee.

We will comeback again for sure, but hopefully they can check up on their service and be the best...

Sad to change this from a five-star to one-star, but I have had way too many poor experiences in the last few years.

Food is hit or miss, sometimes comes out cold or missing something.

I was there with a large group on a Saturday evening and we received very poor service. No waters for 10/20 minutes, appetizers that came out at the end of the meal. Forgotten drink and food orders that we had to ask for multiple times. This kind of service can be typical at family-run Vietnamese places but you would think one of the most popular places in town would be a cut above the rest. Auto gratuity was still added even though all of our servers acknowledged the lack of quality service.

I understand the size of our group could have been the reason for the poor service but this is typical even when I go in with just one other person.

Fresh baked bread is very good, banh mi way too pricey for how much they put in it. Roast pork and duck is fine, I’d rather go to Le’s. Pho is top notch but the only thing I would give...

This is a hidden gem, nestled within the C Fresh market. Walk in and hang a left for some amazing phò or vermicelli or one of their other specialities. The bahn mi sandwiches are also great and we like to get them to go for a later meal when we are there. They also have many flavors of bubble tea and other beverages. We started dining here many years ago when the place was just getting started and the food was always good, but the atmosphere needed work back then. Now, it's a super cute place and kept up nicely! I always have great food here, sometimes the service is a little slow, but they seem to be busy with all kinds of things in the food prep area and good food takes time. I'm happy to wait if the result is tasty. We usually have to walk up to pay tho, you'll be waiting quite a while if you are waiting for the bill at the table. They take cards or cash. I highly recommend if you like...