Subway — Restaurant in Des Moines

Very rude and condescending works on Monday October 20th at 2 pm. First it started with the absolute terrible app. I come in to get my food I ordered online and when I said my name they just completely ignored me. The lady walked away and started mumbling to the other worker about how my name is not on the screen. Started telling each other about how it’s probably ordered to a different store and went about their business. I tried talking to them about it and they just kept saying “Not on my screen”. One lady completely walked away and when I showed proof that is was at this store and complete she just kept cleaning and pushed past to wipe down counters. Then they said “we can’t do nothing since it’s not on my screen”. Honestly they could’ve just had just told me in the beginning that if it’s not on my screen I can’t do anything but instead they gave me the run around and was being very rude about it. I don’t know if they have an ego complex or because I’m young they can be very disrespectful but it leaves a bad taste in my mouth. When I tried asking for a refund because I’m not paying for food I can’t even get but they just said do it on the app. The app of course still bugging and won’t let me refund. I have had multiple problems with this establishment but the workers have never been this rude. The app won’t even let me...

Went into this store last night to order food for myself and a friend. Immediately as I walked in I was rudely great by an older woman wearing a pony tail. I can’t specifically remember her name but it was something along the lines or Laura or Lauren. My sandwich was extremely burnt. I asked for toasted, I got charred. When I asked if my sandwich could be remade she scoffed and told me that was the only setting they were allowed to use. I felt extremely disrespected but as someone who is not a fan of confrontation, paid and left with a smile. That woman should not be treating customers with such disrespect. I doubt I will ever be coming back to this subway again. Not like it was that...

On 3/29/24, My mom bought and ate the Philly Steak sub for dinner. At around 5 am this morning, she got out of bed & hurried to the bathroom. She had a bad stomach ache, diarrhea and vomited up most of the processed beef. Of all the years my family has gone to this Southside DSM Subway (or any other Subway), none of us has gotten sick...until this morning.

We experienced good customer service. My Ultimate BMT sub was delicious, but my mom ended up ill hours after eating her beef sub. She seems better now thank goodness.

NOTE: This Subway seriously needs to have their steak and garlic sauce checked/analyzed for bacteria that would cause a person...