Jet's Pizza — Restaurant in Detroit

WORST CUSTOMER SERVICE EXPERIENCE OF MY ENTIRE LIFE......The issue began when a small pizza was sent to me through delivery instead of the large deep dish Jets 10 square that was ordered. I am certain I ordered a large because the associate whom took the ordered stated, "a large" and I confirmed. The associate also confirmed the of $25 (+tax) as the price. The problem became unacceptable when after receiving the pizza the manager of the store was called to confirm there was an issue. The manager was persistent that the order was placed incorrectly even stating that I was only charged for a small. This was very insulting because the delivery already stated what price I was being charged and it was equal to the price quoted for the large deep dish pizza. I informed the manager I was sending the incorrect pizza back to the store and I wanted the correct order sent to me. When the second order arrived it was a thin crust large pizza which again was not the correct order. Again the manager of the store was called and the issue explained. This time I was told I never ordered a deep dish pizza even though that was the original order. Crazy is the fact that the pizza this time was thin crust. I am unclear that if I did not state I wanted a deep dish, how was I ordered a thin crust also without stating such. I also asked for the order number and store number so I can report this issue to corporate. I was appalled when the manager refused to give me this information and ultimately lied about the store number and never gave me the ticket number. I discovered her lie after a littler GOGGLE SEARCH which also revealed I was overcharged because the order was incorrect. A final call to the store resulted in a male manager stating it was in possible to produce the receipt of the first order, that the pizzas were indeed the same price and worst of all denied me the information starting that the call was recorded and to report him and the store to the corporate office. OF COURSE I AM MOST EAGER TO SPEAK WITH A CORPORATE REPRESENTATIVE. THE ORDERS BEING INCORRECT IS NOT A TRUE ISSUE FOR ME. I HAVE OFTEN OVERLOOKED AND AQUIESCED TO MUCH LESS AND OFTEN. MY ISSUE IS WITH THE INSISTENT WAY I WAS MISTREATED AS A PATRON, LIED TO AND WORST OF ALL FEELING SCAMMED OUT OF HARD EARNED DOLLARS IN WHICH I HAVE SO FEW OF. IT IS INCREASINGLY DIFFICULT TO HAVE TRUST BETWEEN CORPORATIONS AND CONSUMERS WHEN THEY WHO HAVE SO MUCH OVERCHARGE, MISREPRESENT, MISTREAT, LIE TO, AND UNDER SERVICE THEIR CUSTOMERS. I HOPE THIS REVIEW MOST OF ALL IS READ BY OTHERS WHOM WILL BECOME MORE AWARE AND PROACTIVE CONSUMERS. MISTREATMENT CAN'T PERSIST WHEN IT IS RAGED AGAINST. THANK YOU FOR ALL WHO READ...

On January 30th the coldest day in 2019 I placed a order for a large Pizza. The pizza was to be delivered via Grubhub because they refused to accept my debit card and tried to charge me 30.00 for the initial pizza. After ai finally spoke with a manager she advised me that I could place an order and have it delivered. When the delivery got to my home they would not take the credit card my children had already took the pizza and began to eat not to mention it had been 2 hrs since the original order. When the deliver driver spoke with his manger she advised him to take the pizza from my 3 hungry kids. And to bri g back what was left over. I will never place an order for pizza with Jet or any of their affiliates. This was a disgrace embarrassment not only for me but for my children and the deliver drive. I will be contacting the Berrer Business Bureau and I will be contacting their corporate who handles their store and whomever runs the franchise. The Ower name Moe and his disrespectful flunky Jenny whom is heartless. And what is most disappointing is that I had cash as well as my credit card and they still took the half...

I worked here for one day they are very unprofessional the owner didn't even pay me for my training kept having excuses then completely stop answering my calls!

I don't recommend anyone to eat there they are very trifling someone brought their bread back because it was supposed to be a pizza , they sold that same bread to someone else.... Then one of the cooks went out to clean in front of the store with his bare hands came back in and ran his hands under the water for literally one second didn't even bother to use soap and went back to making pizzas like he properly washed his hands if you ever ate there and gotten sick that's...