McDonald's — Restaurant in Detroit

I’m very disappointed in the service I received.The cashier was very rude and elderly lady working along side another employee.Let me start by saying I understand being short staffed.She was very rude to a customer because she asked for another batch of fries because hers were cold.The cashier stated these fries are hot while touching them might I add.Another gentleman was waiting for his food and didn’t hear the cashier call him to retrieve his food.And she was very nasty with him. I was left standing about 5 minutes ago which wasn’t a problem understanding she’s the only cashier working.Once done the cashier return and ask had I been helped. I stated no mam.And I ask how was she doing.Very rudely she says “I’m tryna to hurry up cause I’m the only cashier here.You was about to have to go threw the drive threw” what do you want. I smiled and said I don’t want anything.Heading to the door she’s tells another customer I’m just mad. I wasn’t mad about anything.Moral of the story the customer asking how you’re doing should never lead to an employer losing money.Because how you rudely dismissed a customer. I understand frustration I also worked with the public. The time was around 1:00 o’clock so she definitely knows who she...

Terrible customer service every time and if you have an issue with a mobile app pickup order, McDonald’s has nothing in place to speak to the company directly - they only direct you to handle it with that restaurant you ordered from. There have been multiple times the restaurant was unable to fulfill my already paid for meal and then tell me I’m responsible for cancellation and refund but there’s literally no way to do so . It is the responsibility of that restaurant to do so and THEY NEVER HANDLE IT. I lost $12 today because they said their was nothing they could do for a refund and they couldn’t fulfill the order because the system was down. That may not be their fault but they’re telling customers they have to handle the refund and cancellation themselves when it states clear as day in the App FAQs that the testa is responsible for this. Take the extra time and save yourself a headache, just go around the corner to the McDonald’s...

If I could Rate it a Negative 1 I would. They forgot one of my items and got an attitude because I called to say I was on my way back to get it and did not want to wait in the drive thru line to get item. The employee hung up on me. I called back, First manager came on the line with an attitude, I told her I was coming for my missing item, no apology, she told me “don’t nobody even answer the phone”, I told her I hit redial and she answered. She told me I had to speak to the other manager like she was done with me. 2nd manager, listened to my story (no apology) asked if I had my receipt. Finally get my item, no pleasantries or apology. I thanked the employee...