Mexican Village Restaurant

We went last night for Mother’s Day because my mother and 9 months pregnant wife wanted to go. We patiently waited for 40 minutes which we were fine with given that it was Mother’s Day. I’ve been going to Mexican Village Restaurant for about 20 years. I’ve recommended it to countless people who have gone. With that being said, it is crazy to think back at our awful experience. My mom ordered a vegetarian nacho which consisted of a pile of chips, no vegetables, a small amount of beans and some melted cheese on top. Needless to say, it was very disappointing since it didn’t have all of the toppings and was very poorly made. My wife ordered steak fajitas which needed up being brought out 15 minutes after my mom & I received our food. I had to ask several times and we kept being told it will be out in a minute. I finally requested to speak with the Manager who apologized and informed me that the fajitas take longer. At that point, I asked why the kitchen wouldn’t wait to prepare the other two meals until the fajitas were closer to being finished. He didn’t really have an answer. Again, my wife is 9 months pregnant! She waited patiently for 40 minutes and then her food comes out 15 minutes after everyone else! At this point we explained to the Manager about my mom’s nacho. They ended up bringing her a new one, but this one had an obscene amount of beans and barely any vegetables. It was pretty gross and typically their nachos are awesome. When we finished up the Manager did come over and apologized again and said he would discount our bill. When the bill arrived they took about $2.60 off the total bill. Seriously?! Now I’m reasonable in these situations. Sometimes a kitchen has an off night or the restaurant is super busy and their rhythm is off, but it’s all about how it is corrected/handled. The overall experience was awful! I even informed the Manager that I’ve been a loyal customer and their was nothing more he could do. He blamed it on the owner. There are a lot of great restaurants to get Mexican food in Detroit. Mexican Village has been my favorite for 20 years! It blows me away that they are just ok throwing away a loyal customer. I will never step foot in their again! And you can guarantee that I will share this story with others and encourage them to choice a different restaurant for Mexican cuisine!