Grand China | Chinese Cuisine — Restaurant in Diamond Springs

I used to love going here and now the food and service are horrible!! 🤮 The last 3 times we’ve gone, we have ordered tea and it’s never come. When we ask about it we’re told we didn’t ask. The woman who handles front desk is an older woman and she’s always rude and snappy. This is the one who apparently is in charge of getting tea and whom forgets things.

Yesterday, I order hot and sour soup. It has a big red Chile next to it on the menu so I’m assuming it’s you know... HOT! Nope, soup comes and it looks like a big bowl of gravy. It was so sour that it made my cheeks hurt, like I was drinking vinegar. There wasn’t any heat. None. So I sat there watching as my lunch date ate her food and I waited for a waitress so I could order something else. Nobody came and checked on us the whole meal and when the waitress did pass by two times to seat arriving customers, she didn’t stop when I’d try to get her attention. At the end we had to basically hunt her down to get our check and I explained that my soup is gross. I didn’t eat any of it. She doesn’t seem to speak much English so she grabs the rude older woman from the front desk. I explain to her and she doesn’t say anything, she just rolls her eyes and walks back to the kitchen and gets the owner. He seems annoyed and is asking me what’s wrong. I explain. He says “so what do you want? Me to take this off and you don’t pay? No. I’ll go get you more and make it spicy” I explain I don’t want more, I just don’t want to pay for something not edible. He tells me no, he’ll get me another batch. After being gone for what feels like forever, he comes back with a container of soup and says “next time when you don’t like something, tell us before the end of the meal” and walks away. Soooo...... I’m supposed to walk into the back at your restaurant to get assistance from you inattentive staff to complain about a gross meal?! What will be the solution in that? You’ll give me a to go box with the same nasty thing I’m complaining about?

So I ended up having to pay for a soup I didn’t eat in the restaurant. And somehow it’s expected I’ll eat a soup that came out of the kitchen after a complaint? I’ve been taught that you don’t eat food returned to you from the kitchen.... so I paid $8 for their mistake and food I won’t be eating.

We won’t be returning ever or recommending it. Pretty sad that the food has turned into this and that the staff takes care of people this way. This was my favorite Chinese place growing up... it used to feel welcoming and you’d actually enjoy your food.

We’ll be giving business to Hong Kong Chinese instead. I’d rather eat at Panda Express than ever...

My family and I absolutely love this Chinese food and only order from here. We have been doing take out for the last year due to Covid-19 and we can order ahead with a pick up time and the food is always hot and fresh. They never make it way too early which is amazing because I have a 40 minute drive home from there. The owner is extremely friendly and welcoming along with all of their staff. When we were able to eat inside before covid ( a family member is very high risk) the staff was amazing and the restaurant is very clean. We are from the east coast and noticed many other Chinese restaurants in the area lack flavor when it comes to their pork fried rice but not at Grand China! Grand China's pork friend is absolutely amazing and reminds me of home back in Philadelphia. They also have no problem accommodating special orders such as no veggies in the pork fried rice (my mom prefers it that way) and regular pork fried rice with no egg since I am intolerant to scramble eggs. As a family we try our best to support local businesses especially restaurants during Covid-19 and they will always have...

A real gem for vegetarians! This place is awesome. Went with my boyfriend for lunch (on a sunday) and they had a lunch special (did i mention, on a sunday?!). I was super excited to find a lunch special on a weekend, and the price was great. I ordered the sesame tofu (has a spicy symbol but was not spicy) and the lady made sure to tell me their tofu is unusual bc its actual tofu skin, rolled up tight, and friend before the sauce is put on. It was nice and chewy and SO good. I haven't stopped thinking about it all week. It was so unique, and my carnivorous boyfriend even said it was "not bad" 👍🏼 Staff was all super friendly and helpful. Our waitress understood I am vegetarian, so she offered to sub the lunch special Wonton soup with egg flower soup instead, and gave me veggie fried rice (no pork). Egg rolls are vegetarian fyi. I never find tofu options on lunch menus, so this was a real treat. We got out the door for under $30. Amazing. Can't wait to go back and try the general tso tofu next time. Apparently the meat food...