Panda Express — Restaurant in Diamond Springs

Food is passable, I can't complain. But the restaurant is incredibly understaffed. Every time I've been here my order has been late by five or more minutes. This particular day, I was driven to make this review by a notably awful experience at this location.

I made an order at 9:00 for 9:30pm. On arrival I was locked out of the lobby, although there were other guests inside. And this is fine, I understand that the lobby closes at ~9:30pm. What is not appropriate is when the fry cook and drive thru attendant laugh at paying customers as they attempt to get the attention of staff. I waited for 5 minutes outside to no reaction aside from glares that make me feel like a criminal for wanting my dinner that i paid for.

After this point I pull through the drive thru, ready to get a refund and just go home. But, the drive thru attendant is sugary sweet, and I'm willing to forgive, so I don't give her a hard time and she tells me it should only be a couple of minutes. After this, I wait another 15 minutes, watching as they complete every other task in the restaurant. It's only after this do they begin to scoop and fill my order. I leave the restaurant, frustrated, at 9:57. I waited a total of 40 minutes at the store (drove for 17 to get there,) for an order that should have been filled and waiting for me pretty much on arrival.

I really do hate to nag people in the service industry and I have not posted many scathing reviews, but today felt exceptionally unfair, and because of this experience I likely will not be returning to...

I visited this location for dinner with my husband it was 4:30 and they were out of almost everything we waited 15 minutes for them to fill it then it took another 15 minutes for them to help us. There was a very long line inside and one of their employees who was working in the drive thru decided it was ok to help her friend that walked in even though she was at the end of the line with at least 7 people in front of them. She went out into the dining room and took their order then rang it up in the drive thru also gave them a discount on their food, she then proceeded to make their food instead of helping the customers that had been waiting over 15 minutes there already. I brought this problem to the cashiers attention and was treated so rudely by the cashier she informed me " i cant control my coworkers" with total attitude i wanted to slap her. the situation never got addressed then as i paid she tossed the spring rolls i purchased at me and walked away. I did not get the fortune cookies or soda i paid for i was so pissed i left. This is defiantly not the location you want to go to if you are hungry they are rude and...

We have gone twice in the last month and had the same experience both times. If you order ahead and go to pick up your order at the time indicated, plan on waiting a long time and continually reminding them that you were waiting for them to put your order together.

It seems like order ahead orders are an after thought. You might even receive an email saying your order is ready two minutes ahead of the time you had expected. Do not believe this, it is untrue. They have not thought about beginning your order.

Although the drive through may be moving along and people may be coming in to order and then leaving with food, it takes several requests to get them moving on your order ahead that was "ready," according to email, 30 minutes ago. Each time you politely ask, it's like you just jogged their memory, "Oh yeah! We're making that up now." I would not leave a review like this for one off day. But 2/2 in the last month is pretty sad. They need to fix this. Previously we did not order ahead, we used...