KFC — Restaurant in Dickinson

Ordered via App for $10 bucket of 8 piece. I know they can do a good job here because they have several times....but not this time. I got there about 10 minutes after placing the order. The app notified that the order should have been ready 4 minutes ago as I walked in to pick it up. I showed them my order number, they all acted like this was the first time they were informed on this order. They told me 16 minutes...smh. OK, so I go sit in the truck and wait. Come back in after 16 minutes, its still not ready. They told me 6 minutes. At this point Im asking calmly and politely, why do they keep giving me a new expectation on when my order will be ready if they are not going to make that happen. They didnt like me having an opinion. I waited the 6 minutes, and returned...still not ready. Now Ive been watching several other folks get there, order, get their chicken, and leave, but Im still waiting. I told them this. They didnt like this either. Finally 30 minutes after I got there, they put 8 pieces of chicken in a bucket and bagged it up, then set it on the counter without a word. No apology, no nothing. The chicken appeared to be on the trays. So why are they not filling my order? I paid it online before I left my driveway. I responded to their satisfaction survey online, and explained this, but have not received a call, or any other reply. Yall suck at this. Bad attitudes, and...

I have to say that there was not one bad aspect to this visit. The food was delicious as usual for most KFCs that I've eaten at. The time it took for it to be prepared and brought to our table was no more than about 10 minutes from the time we ordered it. Considering that I had four others in my party besides myself, and a lot of food ordered , this was really quick in my opinion. When the food was ready we did not have to even come up to the front counter. The manager himself brought all our food and presented each item that was put in front of us. He gave us plenty of utensils to eat with, and was very professional and polite. I was very impressed by his awesome professional demeanor that he displayed throughout our dining experience. I felt more like I was at a regular restaurant then a fast food chain as far as...

This Place needs a Change in Management. It is absolutely Disgusting as far as Cleanliness and Employee Protocols.

*Bathroom Stalls are NOT CLEANED. The Smell is Repugnant. *Employees eating in Food Prep Area WHILE THEY MAKE YOUR ORDER. Cross Contamination from unclean Hands? *Dining Area is always Subpar as far as Clean Tables and Floors. Also the Furniture needs to be replaced. (Falling Apart Benches)

I work in Dickinson as a Sales Consultant, and Have refused to go back until a later date to see if Substantial Changes have been implemented. If only they could follow Popeye's SOP they would be great. (Clean Facilities).

Edit) *Looks like they have spent some time and money on Renovation. Will give them another chance to earn my business. Hopefully the workers are...