Central Park Food Station — Restaurant in Doral

I'll start by saying that this review is more about the company they use when ordering online, called Sauce, than Central Park. This morning, due to time constraints and given that Central Park is usually very crowded on Fridays, we used their service to order 8 empanaditas, which cost $1.35 each. The total must have been around $11.55, and we ended up paying more than $20. This was because Sauce charged $44% more per piece ($1.95 each) and added a $2 fee on top of that. By the way, it wasn't a delivery; no, we picked up our empanadas. Of course, this went down very badly, and that's the main reason for this review. I think Central Park's part of the responsibility lies in non-warning you on their website about the additional fees when ordering food online because they're truly excessive. Unfortunately, although it's not Central Park's direct fault, the bad experience remains, and the name that immediately comes to mind about the "experience" is Central Park. As I told one of the owners, I think this is more damaging to the business than anything else, since what's most memorable is the disappointment. Thank goodness we didn't order a full meal. Anyway, I hope this review helps them look into this and prevent other customers like us from having the same bad time we had...

The food at Central Park is decent for what it is—simple, straightforward, and hits the spot when you’re in the mood for something quick. However, my experience with their customer service left a sour taste. I placed a large order, only to discover they allocate just one small sauce cup per order. When I politely asked for extra, I was immediately met with resistance and told I could only have one additional cup.

There was no mention of any charge, just an abrupt denial. It wasn’t until I explicitly offered to pay for the extra sauce that the response softened, and they agreed. While I was more than willing to pay from the start, the initial interaction felt unnecessarily defensive and unfriendly.

It’s not the cost or the policy that bothers me—it’s the way it was handled. Good customer service is about making patrons feel valued, and in this case, I felt like I was being a burden for a simple request. A more gracious approach could have made all the difference.

While I might return for the food, the lack of hospitality is something the restaurant should address if they hope to build lasting relationships...

As a proud Venezuelan, it hurts me to have to leave a bad review on a business that I enjoy every product I buy from, but the customer service always leaves me with such a bad taste in my mouth that the good taste of the food could not take it away. If I’m buying 6+ empanadas and tequeños, I expect to be given more than one tiny sauce, but in this case, they didn’t give any. Whenever you ask for more, you are either ignored or treated poorly for asking for the sauce that all Venezuelans are used to enjoying their empanadas with. I love supporting good businesses, but honestly, this location is not worth another opportunity. I recommend going to their second location, which is not far and offers a completely different experience with the same quality of food. Do better. Train your employees better. Treat your own people, who are trying to support you, with respect and...