Popeyes Louisiana Kitchen — Restaurant in Dothan

I gave one star because I stood in front of the register for over 15 minutes, and not one employee acknowledged my presence, even though a couple looked right at me. All they cared about was the drive through orders. The one employee that was serving customers was totally overwhelmed, and telling the lady who was waiting for her food she was "new and didn't have everything figured out yet". Another walked right past me, looked right at me standing there, got HERSELF a soda, and sat down to have a break (I guess). After over 15 minutes of waiting without so much as a "I'm sorry, sir, we're swamped / short staffed / overwhelmed / whatever but we'll be with you as soon as possible...." I walked out. If your people don't have just a second to say "hey, we see you've been waiting, but we know you're here and haven't forgotten you"... well, my wallet doesn't have a dollar to throw your way, either. So, I ended up driving down the road and giving my money to your competitors- McDonalds. They took my order immediately when I walked in... proof that it CAN be done. I get it that sometimes things get busy. But flat out ignoring your customers is stupid. This franchise won't last long with that attitude toward customers. Might as well fold it up now and cut...

These are hands down the least intelligent people I’ve ever seen allowed to be employed. It took them 50 min. to make the most common menu items with no one in the drive through. I have eaten at the Canal Popeyes in New Orleans ON FAT TUESDAY with 100s of people in line and this took four times longer. I’m not sure what the manager’s name is who was working tonight because I couldn’t see a name tag, but she had RBF and did not help the employees at all who were clearly struggling at the simplest tasks. She just walked in circles. Watching these zombies try to “work” would have gone viral had I recorded it. Of course the food, once it finally arrived, was some bizarre inedible version of Popeyes food. The chicken tenders were rubber, the chicken sandwich looked like one chicken tender on a bun, and they somehow got so much cheese from the Mac and cheese in the mashed potatoes that they were...

Went thru the drive thru and spent 20 minutes waiting to get to the window behind one single car. Placing the order was just sad. My husband had to repeat 3x that I wanted fries and a strawberry lemonade with the box. The woman placing the order acted so out of it. Then at the window, we had to repeat what the drinks were yet again. We were also told they ran out of the shrimp for the Tackle Box before the promotion was over (but is still being advertised on the menu) so I ordered the popcorn shrimp instead—which came with half a handful of shrimp. We also ordered a biscuit on the side that we paid for and did not receive, but at that point it wasn’t even worth sitting through the drive thru for another 20 minutes. All this plus the prices going up and food portions going down, we’re just...