Panda Express — Restaurant in Downers Grove

I used to like Panda Express before things have changed this last few years. Maybe the new management? Or They didn’t train their staff well? But this happened so often now. We always order family meal. We used to get home and the portion of all boxes are packed full. Now, every time we get home, the food portion loses 1 to 1.5 inches in height because they loosely pack the food. You can see the pictures. We didn’t eat any yet. This is not the Panda Express we used to know for years before Covid. They already increased price significantly over time and yet try to cut down portion. Make no sense. If you gonna reduce portion, then don’t change the price. Last time also, I ordered a plate through drive through. Got home to find out missing one entree. Waste money on that. Later I came to order another meal, told the manager, they couldn’t do anything about...

The food itself was alright, definitely spicier than it used to be however. Not sure if that is a brand change, or this location's orange sauce was just very spicy. Regardless, the food was still four stars because Panda tend's to be a hit or miss. This experience was fine initially, but the cashier, whose name I wish I paid attention to, was very rude before I left.

I had to wait on an additional order of Rangoons, which was fine, but then when I received them I got attitude from the cashier because I asked for a bag to put them in. She rolled her eyes and rudely tossed the food in the bag. That was just very unnecessary over such a...

Not sure what happened to Panda Express, but if you're going inside vs drive-through, don't bother to stop by. They will most definitely ignore you for between 3-5 cars, then give you the food at the bottom of the warmer that has clearly been sitting there for much longer, and not even bothering to offer new fresh food instead. The cherry on top of my walkout was watching an employee put food (mushroom chicken) into the to go box with the rice. Then later spooning that same food back into the warmer from the box. Nope. Just nope. Used to like this place, but wow, what a service quality swing it had undergone in the...