Wendy's — Restaurant in Downers Grove

Great customer service and the food is always fast and fresh (: best Wendy's out their , update I've been having bad experiences lately , they take too long on the orders, last time I payed for food I did not get , I kept showing them my confirmation on my phone but since they couldn't find my receipt they couldn't do anything 😐 also the quality is going downhill , I got a salad last time and the chicken was mushy so was the egg , the lettuce was slimy , I will never get another salad from here . Panera has better quality Update : I went in their today to get a spicy chicken sandwich combo I was starving after work taking big bites off the sandwich and it literally had raw chicken in the middle 😐 it ruined my appetite and meal I wanted to throw up what I had ate so I wouldn't get sick Update : I ordered breakfast and they couldn't find my order and I re ordered after waiting so much and they told me they found my other recipe after I got my other food , worst Wendy's tbh worst...

Horrible experience yesterday. My boyfriend and I ordered ahead through the app. We got there and they hadn't even started our order yet. The cashier had no clue what was going on. She had our receipt and still didn't know what they were supposed to make. We had to walk her through our order even though there were only 6 items total. In the meantime there were about 6 kids waiting for their food. All of their orders were wrong. And as all of this was happening there were employees just leaving the store, one of which looked like a manager. Managers should never leave during chaos like that. It makes them look bad. Oh, and once we got our food 20 minutes later, our burgers were totally wrong (which we expected to happen). My boyfriend's was missing half the toppings and had things he didn't ask for. Mine was missing toppings as well. Just an awful experience from start to finish. I'm going to assume it's due to poor management and bad staffing. We won't be...

Wasn't very happy with the service at Wendy's today. Told her I was gluten intolerant and that I didn't want to bond and Esther on their four-for-four if we could make a substitution for the chicken nuggets and Jesus assist the way it's made you have to take it that way. I see could I speak to your manager because there's a special consideration for people who cannot eat gluten the clerks at I am the manager. I said really. The clerk been said if you insist I'll give you a manager Sherry who is very rude very indignant and I told her I wouldn't plan on eating at Wendy's again and I would tell everybody I know how rude she was the people who have a food allergy or gluten intolerance that they can go somewhere else than this one days on 75th Street at the mall. I felt very discriminated against because she said she has a policy she has to stick to and she was going to follow it as far as that goes she didn't even want to give...