Domino's Pizza — Restaurant in Downey

The worst Dominos pizza delivery experience ever! I have ordered from this store previously and had decent encounters but today was the absolute worst. I ordered online at 9:27pm and received a conformation email at the same time. The email estimated a delivery wait of 19-29 minutes. At 10:23 we received a call from the driver asking for directions to the house. We found this quite strange since this was a first time any delivery driver called to ask for directions when we started to give him turn by turn directions he refused and said that it didn't matter since he got busy and wasn't headed over here. Annoyed by the fact that we had been waiting so long for our pizza we called the store to speak to the manager. Instantly we were placed on hold for about 3-4 minutes. We told the manager the situation and it was very difficult to understand her over the phone due to her thick accent. She didn't seem to care that we at this point had been waiting over an hour for our delivery so we informed her that we no longer wished to have them deliver the food. Somehow the manager did not inform her delivery man that we had cancelled so he came with the food. We told him we had cancelled and he explained to us very politely that they had been busy. Sadly the driver seemed to care more about customer service than the manager. Upset with the service we turned the food away and said goodnight to the driver. The only reasons the store is getting a 2 star rating would be because the driver was very courteous and understanding as well as previous experiences with the store. I hope that this store has a restructuring of management so that mangers actually care about...

Okay first off, I ordered online to have delivery. Thought that it would make it a little easier on myself. I ordered one large 3 topping pizza with pepperoni, Italian sausage and jalapeños. 45 minutes later the delivery guy FINALLY comes and gives me a pepperoni with half mushroom and half green bell pepper? UH WHAT? Anyway, I call to let them know that I have an issue with my order and the employee that I talked to was so rude. Her attitude was annoying as hell and was nicely being tolerated.. They obviously need to retrain her on her customer service skills or remove her from the front of the house. Then once she was done giving me attitude she finally gave me a decision that could be made. She told me that it would take another 45 minutes for my pizza to be delivered which was frustrating! I already waited for 45 minutes! Then proceeded to tell me that prep time takes 15 minutes. BULL! I worked in a pizza place and it does not take that long. Just rude I wouldn't recommend it to anyone. Rude....

The wait time was unreal. Additional charges. The pizza was amazing.

I called for delivery and was put on hold for 10 minutes before being hung up on, then a second time.

I decided to order online and go pick it up when we were told it would be ready.

We arrived two minutes after the time our order was to be ready, our name was up on the screen as our order being ready for pick up.

It wasn't even made.

The guy making pizzas had apparently left early, so someone else was doing it, and very slowly at that.

Not a good excuse, more than one person should be in house that makes pizzas, it's standard practice to train everyone, at least it was when I worked there.

I had to wait thirty-eight minutes for my order, then I was told it would be an additional charge for the drink I was already charged for online when I ordered online.

The only reason I gave it 3 stars was because the pizza was so delicious, possibly the best I've had from any Domino's or other mainstream...