Domino's Pizza — Restaurant in Draper

Giving them a 3 star review mainly for their drivers. Every time I have gone to or ordered from this location something goes wrong and I feel sorry for the driver who wasted his time coming to my house tonight after 2 hours of waiting for our pizza. We were on hold for 45 mins trying to cancel the order ane no one would answer the phone so I had to send my husband out to cancel it in store. While he was gone our driver showed up and was obviously upset that I was refusing the pizza because they were "slammed". I understand that completely, however, your wait times said 40 to 50 minutes, it took 2 hours. Your tracking app said our pizza was cooking for over an hour and it clearly hadn't even been started yet. Please don't lie to me and waste not only my time but your driver's time. That's not fair to anyone. Not only that but I'm sure our pizza was cold by the time it got to us. It's Friday night, people want pizza, I get it. But you really should have someone answering the phone at all times even if it's to tell them "I'm sorry, but we are 200 pizzas behind" like you told my husband tonight. At what point do you think you should stop taking orders? 200 pizzas behind? I'm sure your poor driver's got yelled at quite a bit tonight by people who have never had to work a fast food job in their life. As understandable as it is for your store to have been so busy tonight, there is no excuse for overworking your employees and then sending them out with over cooked and cold pizzas. The quality was lacking tonight I am certain of it because no one can do a good job when they are overwhelmed and...

LITERALLY THE WORST SERVICE WE'VE EVER HAD. I WILL NEVER ORDER FROM THIS LOCATION AGAIN. Half of order was not there. my husband asked twice where it was. they said it was all there. handed him 6 sauces, napkins, forks, salad dressing to hold by hand. no bag. drove back home (trusting that the order was complete) and desert, wings and Alfredo was missing. called the store. they kept saying we didn't order Alfredo even though it was on my email and printed receipt. I asked twice to speak to the Manger... who refused to get on the phone. I finally got his name.. Cameron. through the person on the phone they said we can pick up our order or get a credit. period. no apologies, no offer of delivery etc. I ask again to speak to Cameron and he would not get on the phone. I asked how we would be compensated for driving back down there. he said we could get the rest of our order. I asked who Cameron's manager was... it took me asking 4 times to be finally told the name Ken.. nobody knows any last names. nobody is available. nobody will get on the phone. NEVER, EVER, EVER would I do any sort of business with a place like this again. mistakes happen.. but the blatant disrespect, disregard and refusal to even offer an apology or resolution is...

Felt bad for some of the kids working there as they seemed to be trying hard but our experience was less than stellar. We received a notification that our order was complete via email. When I went in to pick it up, about 5 minutes later, they said that it is next on the list to get started. I was a bit taken back as it had already been 30+ minutes since we ordered. I asked about the discrepancy between our notification and reality and he raised his shoulders and said that they are a new store so they aren’t up to speed yet and that they are always understaffed. That could possibly explain the extra 40 minutes for the order to be complete but doesn’t explain why we were told prematurely that the order was done. He said that basically the software online is old and that it “sucks”. I looked around and noticed 5 employees in various levels of exertion. None of them appeared to be over the age of 18. As to them being “understaffed”, I would suggest it’s an issue of quality rather than quantity. It’s pizza, not rocket surgery guys. Will be interesting to see if they will be able to figure things out or not. Will give them another try in 6 months or so. About the span of time it takes before I have another...