Big Boy's BBQ — Restaurant in Dumas

Big Boy’s BBQ: Great Food, but Operational Challenges

I had dinner at Big Boy’s BBQ yesterday and was impressed by the quality of the food. We ordered the fish fry, and it was cooked to perfection—crispy, flavorful, and paired with sides that were equally delicious. However, while the food was commendable, the overall experience left much to be desired.

Upon entering, we were promptly greeted by the hostess, who informed us that the fountain soda machine was out of order. While understandable, there didn’t seem to be an immediate workaround in place, such as offering canned or bottled drinks upfront. We did order tea, but no ice was available, we settled with lukewarm tea with our meal. This small oversight set the tone for a series of operational hiccups.

When I ordered an appetizer, I was informed that no appetizers were available. I then asked for coffee, given the cold and rainy weather, only to find that coffee wasn’t an option either. To round things off, dessert was also unavailable. These repeated limitations detracted from the overall dining experience, making it feel incomplete despite the quality of the food.

To compound the issues, payment at the end of the meal was unnecessarily challenging. The point-of-sale system appeared to be experiencing ongoing glitches, which created delays and frustration for both staff and patrons. While standing at the register, I noticed the hostess struggling to collect payment from other customers. Interestingly, she eventually offered bottled 16oz Cokes to other patrons as an alternative to the broken soda machine, yet this option was never mentioned to us earlier in the evening.

Big Boy’s BBQ serves excellent food, but operational improvements are needed to enhance the overall experience. A few suggestions: •   Stock canned or bottled drinks as a backup for when the fountain machine is out of order. •   Consider investing in a simple coffee maker for cold days. •   Ensure reliable payment options by upgrading to a more dependable system, such as Square.

While the food earns this restaurant a solid 3 stars, the overall experience left a poor impression. With some adjustments to their operations, Big Boy’s BBQ has the potential to match its quality food with an equally strong...

I was excited to try this place. A friend had told me this was the best BBQ he had ever ate. Well, my best and his best ain't close!

The Good: The lemonade was outstanding! Part of the brisket was good and tender.

The bad: Service was slow. Only one person working. And, there weren't that busy. The sides were terrible. Potato salad was bland. Salt and pepper helped. Coleslaw tasted like something you would buy by the gallon at Walmart. Part of the Brisket was tough. They only served the point (fatty part). I didn't get to try the flat (lean part). BBQ sauce was generic tasting with a slight tang. Her hot inside the building. A/C was not keeping up! Brisket dinner plate was decently priced...$10.25. I love sausage. I was expecting it to be homemade. Tasted like generic polish sausage off the shelf from Wal-Mart. It was OVERPRICED! $6 for one link! Very disappointed. If you're looking for good BBQ (which is rare these days) keep...

We stayed over at the quality inn, and , you gotta eat! Pulling a big trailer, we would have to walk somewhere to grab dinner. We looked to the left... mcd's. We looked to the right, LOCAL BBQ! for the same price you'd spend on over processed garbage, we enjoyed one of the BEST meals we've had in all of our vast travels. The beautiful lady who took our order was sweet, thoughtful, patient and kind. The food, cooked to perfection. This meat is melting in my mouth. Have you had good fried okra in awhile? Coz i haven't until today. Perfectly cooked: just the right crispy on the outside to perfectly cooked inside. I'm one of " those" who can't have my food touch.... ( i didn't mention it) and all the food on this togo plate is perfectly separated. These beans? To die for. The portions? Generous. Highly...