Casa Carrion — Restaurant in Duncan

As a frequent customer who works for BMW and often comes here for lunch, I have mixed feelings about this restaurant. The food itself is solid, and I typically order to-go from the bar. However, the customer service—especially from some of the female staff—has been consistently disappointing.

It's frustrating to be treated like you're a bother, especially when you're a loyal customer. I’ve noticed that the female servers often seem uninterested and unfriendly, sometimes even looking at you like you're an inconvenience. To-go orders also take an unusually long time, which makes lunch breaks stressful instead of relaxing.

On the other hand, the male staff are much more welcoming and polite, which is appreciated. But customer service should be consistent across the board—from the bar to the door staff. Being polite and professional to all customers, especially those who support your business regularly, should be a basic standard.

I don’t have to eat here, and neither do my coworkers. We're proud of where we work, and when we support local restaurants, we hope to be treated with respect and kindness in return. A little friendliness goes a...

My service upon my arrival was bitter sweet. The atmosphere walking into the restaurant felt amazing and the service was spectacular. All the staff members were polite,patient, and respectful. I had an incident while I was there with dropping my drink and the staff were kind and polite enough to be patient with me and resolve the issue. High recommend and will be back again . Shoutout Liz and the...

We stopped here for lunch and I ordered the Sizzling Enchildas. Food tasted amazing but our service was very slow. We had a party of 6 and felt like for the most part we were looked over. We had three different servers and our first one was the most attentive but she was moved.

Overall I would return at a different time of day to see if service is different and food quality...