Edit: This was handled so promptly and kindly by Alexander’s Cafe’s manager. I really appreciate the sincere customer service I was treated with, and he took my experience seriously and resolved it in the best possible way. Thank you and I hope to visit again soon!

Just moved into the area and decided to go here with a coworker for dinner this last Thursday night. After spending a little time debating the menu, we both ordered the Brioche French Toast from the All Day Breakfast menu. Our meals are set in front of us in good time! As the waitress sets mine down she says “yours just looks flatter because we ran out of brioche”. Ah. Disappointed but not wanting to make it an issue, I just went with it. As I prepared to eat it, it became clear that, okay, it was not Brioche... nor was it even really passable for French Toast at all. What I had been given was a stack of plain white bread with a dribble of egg on a side (both sides if I was lucky... did they run out of eggs, too?) and burnt to a near black on the bottoms. I could not cut the bread with a fork as a result of its charred and crispy (yet tough and chewy?? How did this happen?) nature and the only thing that seemed to redeem it was the fact that I paid extra to have blueberries and whipped cream on top to cover the disaster below. My coworker felt so sorry for me that she gave me a piece of Brioche from her plate. More than anything, I’m frustrated that I was not made aware of the issue... or asked if I was okay with the substitute.... or even or even given the option to order something else. I ended up paying full price for a dish that wasn’t what I had ordered and that I could have made better at home. I had a great time at the Alexander’s in St. Charles, but I’m super hesitant to come back to this location after this really depressing first time French Toast Experience.