Cool Beanz Coffee — Restaurant in Dundee Township

Maybe I am out of touch to believe that coffee shop should be friendly, and welcoming. I was a first time visitor and found that to not be case here. I take no joy in saying this as it seemed to have a lot potential with many cool things besides coffee, my experience in my first visit makes a return to check out their other offerings unlikely. A more detailed review is below for anyone interested in reading.

Found a google result of Cool Beanz the morning of Sunday 9/17 as I was looking to grab a coffee to enjoy on the beautiful morning. Went in around 10:30 am. There was one family heading out after finishing their meal and another customer standing by front counter. I ask the customer by the front counter if he is in line, and he says no. So I go up and stand in front it and there is a young lady employee who looks at me , but does not say anything. So I ask if this is where I order? She responds that she will get me over there in just a couple of minutes, and points to a register on a side counter that is perpendicular to the front counter. I say ok, thanks. Shortly after I go over there an older gentleman with grey hair and a beard who I assume to be the owner or manager comes over after finishing some work he had been doing. He again doesn’t greet with a “hello” or “good morning”, but asks what he can get for me? His tone was not rude or surely, but it would be big stretch to describe it as friendly as well. I really only mention it as these small things kind of added up to make the overall experience for me less than enjoyable. Any way I ask if the daily brew can be ordered to go? He looks like I am an idiot and says some thing like “uh, you mean the brewed coffee and loos over my shoulder and I turn my head to see a coffee dispenser on the wall behind. This I felt was bit rude as he should noticed I was a first time customer and said something friendly like yes we have the brewed to go, what size would like? So I say something about ok, I just serve myself to which he affirms. I let him know I would like a medium which he rings me up and then walks away after I pay. I am still standing there waiting for a cup. I am unaware at this time that there to-go cups on self above the dispenser as I didn’t see them when I briefly glanced behind me earlier. So, I stand there waiting and after about 90 seconds the first young walks back over to counter in front of me. I think ok maybe she is going to give me a cup, but she appears to be working on another task, perhaps putting together a call in order. After a few seconds though she does make eye contact with me and says “oh, what size did you order?” She hands me the cup after I tell her medium and mentions as I walk away that could have also grabbed one from the self above the dispenser behind me.

So to be fair there was nothing wrong with the quality of the coffee, and the prices seemed to be very reasonable. Like I mentioned in the opening I may be out of touch to expect old fashioned customer service like a friendly greeting, a smile, or maybe just recognize that I am clearly a new customer an briefly explain how things work so I don’t feel like an idiot. I worked as a bartender at corporate seafood restaurant when I was in college and that level of customer service was non-negotiable. To wrap I just really didn’t care for the guy who I assumed to be the owner and found his ambivalent attitude off putting. The experience stands in stark contrast to a small coffee shop (not sure of the rules about promoting another business in a review, so I am not naming it) I recently discovered in the nearby town of IDA whose staff are incredibly...

I found Cool Beanz Coffee completely by luck during a drive to Ohio to pick up a coffee maker, and I’m so glad I did. What I thought would be a quick caffeine stop turned into one of the best parts of my trip.

I ordered a bubble tea and a sandwich, and both were absolutely fantastic. The bubble tea was perfectly balanced—just the right amount of sweetness and those fresh, chewy pearls that are oddly addictive. The sandwich tasted incredibly fresh, like it was made with real care and quality ingredients. You can tell this place doesn’t cut corners.

The vibe is what really sealed the deal for me. The staff is warm, welcoming, and clearly passionate about creating a great experience. There’s this creative energy in the air that makes you want to hang out for a while—which is exactly what I did.

Right next door (and fully connected) is a charming antique shop, and get this: there’s an indoor koi pond in the book section. Yes, you read that right. A koi pond, surrounded by shelves of old books. It felt like something out of a movie—quiet, whimsical, and totally unexpected.

Cool Beanz isn’t just a coffee shop. It’s a hidden gem full of personality and heart. If you’re anywhere nearby (or even just passing through), make the stop. You...

So disappointed. Stopped in here after lunch on a Saturday to get a Boba tea (taro), and after waiting 10 minutes without being acknowledged while one employee made a drink & the other stood far behind the counter (there was only one other pair of customers near the counter, waiting on their drinks), my order was finally taken. No big deal, I wasn't in a hurry. I just wanted one taro milk tea with boba. It was made relatively quickly - shaken with ice rather than blended - but as I sipped it after I walked out of the door, it was one of the worst drinks I've had from a Cafe. Besides being lukewarm, it tasted like VERY weak unsweetened black tea with no other flavor present. I'm not even sure how they did that while using taro powder. It left my mouth with that dry paper cup feeling after just a few sips. As someone who is generally really unpicky with beverages, this was completely undrinkable after 3 sips. So much for that $5. I had been so excited to see some Bubble tea in the area. I love taro tea. Maybe their other flavors are better? Hopefully it was...