American Inn and Suites Dundee — Hotel in Dundee Township

I recently had the pleasure of staying at American Inn and Suites, and I must say that it was an exceptional experience from start to finish. This review aims to highlight the hotel's immaculate cleanliness and the genuinely friendly staff that made my stay truly memorable.

From the moment I stepped into the lobby, I was immediately struck by the hotel's pristine appearance. The entire property exuded an air of freshness and attention to detail. The cleanliness was evident in every corner, from the spotless floors to the well-maintained furniture. It was evident that the management had a strong commitment to maintaining a high standard of cleanliness, which greatly contributed to my overall comfort during my stay.

The hotel staff played a significant role in making my visit extraordinary. From the warm and welcoming front desk personnel to the courteous housekeeping staff, everyone I encountered was incredibly friendly and accommodating. The staff members were always ready to assist with any inquiries or requests I had, and their genuine smiles and positive attitudes created a welcoming atmosphere that made me feel right at home. Their professionalism and dedication to providing excellent service truly exceeded my expectations.

Not only did the staff exhibit exceptional customer service, but they also went above and beyond to ensure my stay was perfect. They were knowledgeable about the local area and were eager to offer recommendations for restaurants, attractions, and transportation options. Their enthusiasm and willingness to assist made a significant difference in the overall quality of my stay.

In addition to the cleanliness and the friendly staff, the hotel's amenities were also top-notch. The room I stayed in was well-appointed and comfortable, providing all the necessary amenities for a pleasant stay. The hotel's facilities, such as the fitness center and swimming pool, were well-maintained and provided a welcome opportunity for relaxation and rejuvenation.

Overall, my experience at American Inn and Suites was exceptional. The cleanliness of the hotel was remarkable, and the staff's friendliness and professionalism truly made my stay unforgettable. I would highly recommend this hotel to anyone looking for a clean and welcoming environment with a dedicated staff committed to ensuring a delightful experience for their guests. I look forward to returning to American Inn and Suites in the future and enjoying another...

Booked through Expedia. ( First mistake). I paid at the property went to the room and it wasn't the room I was promised. We had 5 people and they gave us 2 full beds. I requested the room we were promised and it wasn't available so we had to leave. The young man out front promised we would at least get paid back for 1 night but when I contacted the manager, that was so rude and wouldn't listen to me and promised to call me back, told Expedia that I would not get any refund. I would not give this rude place 20 bucks a night. I would have stayed but we could not fit all 5 of us on 2 beds.

Your stuff did promise that we would at least get the second night off. He was iffy on the first night but he did guarantee the second night. You weren't there nor could he reach you because he tried we watched him. Somewhere along the line a mistake was made in the room that we were promised we didn't get. You won't answer my phone calls and you won't call me back. Your hotel was one of the dirtiest hotels I've ever been in and you're a coward. You quoted me the one time that I talked to you for 3 minutes on the phone that it wasn't your mistake and you shouldn't be out money. What you failed to do was do the right thing for the customer. You're not about customer service you're about what you can make from people. If we could have fit in that hotel we would have stayed we were exhausted it was a four and a half hour trip and we checked in at 9:00 p.m. I want some slept for 2 hours because he works third shift so all we wanted to do was lay down and get a good night rest but because the room wouldn't fit us all I was penalized. So you can take the $200 that you charged and shove with the sun don't shine. But I will guarantee that when my family goes to Michigan and needs a place to stay I will make sure that your hotel is not one that they have in mind. Because again you don't care about your customers all you care about is...

Reserved the Double room! This was our 2nd time staying, so we were aware, that this is not a new hotel, but we enjoyed the Staff, and the heated outdoor pool so much the 1st time, that we came back. We arrive at 3:30pm on 8-9-25, the lady at the front desk, was not very pleasant JENNIFER, but I continued to be nice, and by the time I checked it, I seemed to of warmed her up a bit. We go to our room, where there were French Fries in the AC and smouched into the Carpet. So we went to the Front desk and asked for a Vacuumed. We got done vacuuming and DE cobwebbing the room, only 1 out of the 2 AC united worded and neither TV, we asked the front desk to please fix the TVs, while we went to Dinner. We came back and only 1 TV was on, ok...Lets just relax a few minutes, and watch some TV and cool off in the AC, thank goodnessd, the TV and AC where in the same room area, needless to say, I lay down on the bed, and the Pillows, flat out stunk, I went over to smell the other pillows, on the other bed, thinking ok, I will trade them out. All 10 pillows in the room, smelled so bad, I knew I could never lay my head on them. at 7:10pm we checked out, Our 3 day stay turned into 3 hour and 40 minutes, Jennifer was unable to refund our money and we needed to speak to Manage, and they would not be in untll 10:30 Monday morning. Person we spoke to on Monday, says it appears we are still checked in. We have called and requested Mangers to return our call, and expect at nothing less a refund, 2 weeks later, and still no response. Just an FYI, last year when we stayed, I left a...