I came down to the restaurant 30 minutes to closing and spoke with Melissa at the hostess stand. She then explained breakfast is buffet style and I could be seated anywhere I liked.

When I asked Melissa if they had turkey bacon, chicken patty or anything other then pork meat she IMMEDIATELY said NO and did not even bother to check with the kitchen so I just said “okay”. Minutes later a couple approached her and asked the same question and she responded with “we do not have” and once again did not bother to check with the kitchen. Then the woman of the couple replied by saying “I’ve stayed here before and they have done this for me in the past so can you asked in the kitchen?”.

In over hearing the conversation I ask Melissa if they have turkey in the kitchen can she place an order for me as well. Shortly after she came out with turkey for the couple and myself. I also then asked Melissa “if they had scrambled egg whites in the kitchen” once again she says “NO” without checking with the kitchen.

This is when I came across WONDERFUL DONNA and I asked her the same question about egg whites. She kindly went to the kitchen and shortly after brought me scrambled egg whites and reheated my turkey for me! 🥰

This was definitely a REFRESHING experience to come across Donna! She ended my breakfast experience with a SMILE!!

This is what hotel hospitality should be about. Going above and beyond to make the guest feel like they are at home even though they her on road.

To whom ever this may concern in F&B coach and counseling is DEFINITELY NEEDED with Melissa. Her not communicating with the kitchen on modifications for the guests and short responses is NOT go to allow your department to thrive especially being at the FRONT OF THE HOUSE! Hope this feedback helps for future guests at your restaurant.

Thanks, Lydia