Bojangles — Restaurant in Durham

I feel like I am compelled to write this. When I was a kid I tried my first Bojangles Cajun sandwich and I never tasted anything in my life like it. I was shocked at how amazing the sandwich was, I literally began to crave them and would always have to get at least two every time I went.

But something happened, as the years passed so did the quality of the sandwich. I was devastated and just needed to find the sandwich I once had again. The sandwich has changed over the years, now I notice Bojangles puts a single slice of lettuce on it which seems to be flimsy not crispy or fresh but instead with a rubbery touch and actually hard to tear. I would always just throw the lettuce away and bite into the over cooked chicken and just try to forget about the sandwich it use to be.

I have traveled from state to state in search of my childhood Cajun chicken sandwich. I usually just choose between the different Bojangles in my area hoping one day I would find the sandwich again. I never truly gave up hope but tonight on December 20th 2015, this date will forever live with me as I came across the closest quality that once was my childhood Cajun sandwich.

I opened the wrapper of the Cajun sandwich and the first thing I noticed was shredded GREEN lettuce! My eyes grew so big as it has been years since I have seen this sandwich with not only shredded lettuce but it was really green and amazingly fresh. I then took a look at the bun and noticed that it too was extremely fresh. The bun had no grease or anything on it I just went in shock and found myself not being able to breath. I took a bite and the chicken was not overcooked it was almost perfect! I say almost because some of the fried chicken but not much was crunchy when I prefer it to be moist.

A tear rolled down my cheek and I stood up and I yelled to everybody "this is a good damn sandwich!" I told everyone how amazingly fresh it was. I tried to hold back all of my tears but I ate it slow to savor it and I kid you not the second sandwich was seriously just as good.

I feel like my life is fulfilled now. Thank you Bojangles this truly means a lot.

I gave this Bojangles only three stars because this is only the first time I have had a sandwich from there with such quality. I will certainly be back in hopes this quality keeps up and if so I will...

I have never given 1 star ever but this place deserved it. I spent 15 minutes in drive thru and was assured by the guy who handed me my order that everything was in the bag. I asked twice are you sure everything is in here he even asked the girl bagging and she also said yes everything was there... Of course it wasn't... I spent $60.00 only to get home and have 2 gallons of UNSWEET TEA and NONE OF MY SIDE ORDERS😢 I called back and I was on Bluetooth because I was driving in from Atlanta and was in Creedmoor already where I live. The manager answered and said "Please call me on another line because my ears are sensitive" not really something you care to hear about when getting ripped off of 60 dollars.... Needless to say she was not very sweet at giving me my sides..she blamed me for pulling off😂 To which I gladly say yeap my bad for trusting your employees to do their job. No such thing as customer is always right with most managers these days. All I can say is my Creedmoor Bojangles holds it down like a boss compared to Hillsborough Rd....

One of the worst unprofessional environments I encountered as a customer. On 1/18/23 between the hours of 7pm and 8pm I was a witness to a customer complaining about the customer service to an employee. And the 2 female employee that worked last-night out of hand with the customer. There were verbal threats made. And the manager and other staff didn’t do anything to de-escalate the situation. Dealing with the public employee should be taught how to respond to a not satisfied customers. Employees should not never laugh or instigate the situation nor disregard the customer complaint. I was so shark by being a bystander how this situation became to hostile. If I could give them Zero stars I would. Being In customer service myself for 23 yrs I do know you can’t allow one situation affect your opinion on an entire operation. But the night staff needs a course oh performance with...