Del Rancho — Restaurant in Durham

original review 2020 Ordered takeout for dinner. Ordered fajitas, another entree, and a side of queso. Specifically asked for extra chips. Received a single small bag of chips to go along with my included salsa and the queso. It was simply insufficient and the chips might have been enough for solely the salsa, but any combination of the two or even just the queso left us with a ton of left over queso and no chips to enjoy with it. For the fajitas the portion of actual entree was substantial and adequate, but they included only two small (5-6" long) tortillas. If they were being cheap for the portion they would have included at minimum four tortillas, but two was just ridiculous and I had probably 2/3 of my fajitas portion remaining when I ran out of tortillas. Simply cheap and knowingly inadequate on behalf of the restaurant. Very disappointing.

Additional review 2022 - Gave Del Rancho another shot, was disappointed even more so this time. First, the delivery was 50 minutes late. The food was cold. The order was completely wrong- frankly, I think they delivered us the wrong order. Upon calling them the took no accountability whatsoever. They never once apologized for the delay or the incorrect food. They literally told me to fix the problem I would need to place a new order.

Changed review from two starts...

My husband and I wanted to try someplace new last night and got a combo with a chicken enchilada, beef tongue burrito, chicken chimichanga as well as an order of the beef tips chimichanga and a side of cheese dip. There wasn't a lot of flavor to anything, just bland. The beef tips chimichanga had 4x more vegetable filler inside than meat. The enchilada was made with a flour tortilla with same sauce as the burrito had, you could tell which was which only because the ends were tucked in on the burrito. The beef tongue was also absent, I received ground beef instead, which was understandable since it was ordered via Doordash for delivery. If that's all there was to it I'd rate it a 2 star experience, but then it also gave us both...

First time using Door Dash, and the restaurant site said they use their own drivers so we thought it would be easy. The restaurant is about 1000 feet from the hotel, and I am sure they come here often. After being told it would arrive in 14 minutes, then 17 minutes, then it kept climbing we assumed they were busy. After watching the delivery APP show Preparing, Finished, On Way and Complete, but still not having received any food, I have to question the integrity of this business. It has been almost 3 hours and we have given up, and will be putting this charge in dispute as soon as we can. Really disappointed in this. We walked by the place this morning and it looked nearly shuttered anyway, so I should not...