Subway — Restaurant in Durham

Horrible management!!! This has been my subway for 15+ years. Many employees past & present have become friends, I've been invited to baby showers, we've messaged, and talked for hours, I even gave a car to an employee to help him out. I easily spin $60+ a week at Subway. I'm returned one sandwich & 2 pizzas in that time, I should have returned more but didn't. I order today & order a pizza. She tells my the oven overheated it's going to be about 5-10 mins. I drop my child of and come back. I order & get home. It has 3 dime size black spots on it, it's supposed to be cheese pizza & it's burnt. I drive back up there & ask for another one not a refund. The manager tells me that the dime size black spots are parsley (okay) (I thought sausage but definitely not parsley) She tells me if she cooks me another pizza it's just going to look like this one. She asked me whats wrong with it? I said would you eat it? Silence. Exactly!! She tells an employee she doesn't want to deal with me. I simply ask why she doesn't pull the pizza out earlier so it doesn't burn. She's says I know you...you return everything, it's always a problem. I've seen this lady like 3 times ever. Because I've been driving to the Subway on Guess Rd (their food is better, and cooked properly) I have never returned anything but two pizzas (1 is this 1) and a sandwich. The sandwich had mayo on it which my son is allergic to. And the pizza had mold) when I returned those she said it happens all the time people are always complaining about the crust being so hard you can't break it and it being burnt. So fix it. I have spent 1000s of dollars there over the years, made my friends, but I will never step foot in there again. I left and went to subway on Guess Rd. If you're craving Subway Guess Road is definitely the one to go to. The last photo is Guess...

The service & food were both good. We got three subs and one bowl. The bowl is where they lost a star. I had someone else picking up the food for me & I was expecting that the staff would know what was advertised in the roast beef bowl, so I only told my pick up person, what changes I wanted. Unfortunately, the staff had no clue what was supposed to be in the bowl, they had no pictures or information sheets (cheat sheets) to go by. I realize the bowls are a new item, just as The Boss #6 sub is & that got that one perfect (I also highly recommend that sub), but management needs to take the time to train the staff on the new items offered and leave laminated sheets with a list of what goes in these newly offered items. I also asked for extra roast beef (which was conveyed) and I was really disappointed that I only had 3 pieces of roast beef in the bowl, I would hate to see what it would have been like with the...

The spanish woman with the acne taking my order couldnt look me in the face, and appeared nervous when taking my order. She was acting perfectly normal with her other costumers. I think thats rude and hurtful. I don't know if she was intmidated by me just because im a big dark skinned black man. I hear they're raised that dark skin is bad, and the lighter you are the better. Thats probably why she gets nervous, and can't look you in the face about big black males. You should be looking every costumer on the eye and give them a friendly costumer support no matter what color they are or how they look. Especially if you're trying to make make and...