Subway — Restaurant in Durham

Went in store to tell how i want my sub and wanted to place order online to pay. I wanted to see how my sub was being made because i have ordered online for pick numerous times and my sub was made wrong. The man in store told me if i order online i need to go stand outside and come in when he done making it and he bring it to me and for me not tell him how i want my sub made in person or just do not order online. I told him i have a right to look at him make my sandwich and tell him what i want on it regardless whether i pay online or in store and i am not going to stand outside for him to make my sandwich cause i paid online that is ridicolous. He told me the owner will deduct money from his paycheck. I said why would money be deductes from your check just cause i placed my order online and and walked in store to tell him how i want my sub. I paid for my food nobody is giving me anything. He told me he will do this only this time but next time if i want to tell him what i want on ny sub do not pay online or if i do stand outside when he make it than come get it. I told him that is ridicoluas horribe service and it should not matter because either way the food is being paid for and i have a right to look at him make my sub i am not an animal you do not tell a paying customer to stand outside and wait for food. I have concerns why he does not want a customer who pay online to watch him make their sandwich it should not matter unless he is being sneaky making online ordees different from in store orders. Also the lady with him was also very rude she said if i order online to go somewhere else and wait for sandwich to be made. These people make subway look bad. One good thing about subway is people want to see their sub being made. And it does not matter how i paid the food got paid for so treat and talk to a customer like that is unacceptable and unprofessional. Based on other reviews online orders are always being made wrong like mines has in the past. This location need new employees and management some changes...

When I googled for your store number this address came up :(2121 Alexander Rd,Alexander Village@BrierCreek) I mistakenly confused this with your neighboring store on Alexander Promonade. I phoned in an order to your location and was helped by Soloman. Soloman asked me "do I know where the store is located" I said yes, because I believed that I did. As it turns out, I was calling the wrong store. I attempted to call Alexander Promonade, but I called this store by mistake. I eventually went to the Alexander Promonade and re-ordered and purchased a new sandwich. About 20 minutes later I recieved a phone call from Soloman. When I answered he told me " This is Soloman from Subway, where are you?" He was very agressive towards me and repeated multiple times, "You comin to get your sandwich right?" He was so rude and forceful that I actually asked him "Are you seriously calling to yell at me right now?" he then YELLED " SO ARE YOU COMING TO GET THIS F* SANDWICH OR NOT?" I told him that I mixed up the addresses he then YELLED " I ASKED YOU IF YOU KNEW WHERE WE WERE, I ASKED YOU!!! YOU SAID THAT YOU DID!! ARE YOU F COMING OR NOT?!?" I said "No I am not" and began to apologize but soloman had already said FU and hung up on me!! I take full ownership for my error and I apologize for the time, product and the 10$ that your location missed out on my sandwich. However I will NEVER return to your store or place an order with you. Sincerely, Alyson (aka Roastbeef...

I went to this location as I was running errands in the area and stopped for lunch . I walk in to an empty store .. there is one lady stocking the fridge .. and a man in the back . They both just stare at me . I say hello first. Super weird environment ..Not friendly at all . I walk up to the counter to order a toasted sub. As the man starts preparing my sandwich, I'm observing the 'fresh' veggie toppings don't look fresh at all. The lettuce was turning , the spinach looked wilted, the cucumbers and tomatoes all looked past their freshness. I do notice two full containers of spinach and tomatoes with lids on them, seemingly untouched. So as we start with the toppings, I request spinach and tomatoes from the fresher containers. The man refuses , saying they're all the same. I say, so if it's all the same, why can't I get those fresher ones instead ? He says he has to FIFO (which I understand, I also work with food. But I also wouldn't serve food that doesn't look good enough for me to eat. And if the customer wants something extra, if I have the time I will do it and charge appropriately) long story short after going back and forth, he refused to put the toppings on the sandwich that I wanted . So I left empty handed, angry and disappointed. I have never been treated so rudely before . OVER SOME VEGETABLES. This is exactly why this location is a ghost town. I will never come here again. Customer service is trash and food quality is worse . Jersey...