McDonald's — Restaurant in Eagan

What is even the point of using the McDonald’s mobile app when the staff can’t manage a basic order? Today, at the second window, I was asked what I ordered—despite clearly placing it through the app ahead of time. There were only three items. The woman at the window in the green shirt handed me the folded paper bag like everything was in order. It wasn't. One item was completely missing. I called afterward thinking the app would allow for a quick refund. But no—the only option was to drive back to the location. That’s an absurd requirement for a mobile order gone wrong. The app is supposed to make things easier, not add another errand to my morning. Your process is outdated, and the staff showed a shocking lack of attentiveness and professionalism. This morning was totally ruined because of these errors. McDonald how hard is it to include refund on the app—and allows its location to see the order and issue it as well, not a name in the...

For at least the last year every time I go to this location and try and order an ice cream cone or a shake they tell me they don't have ice cream. Usually maintenance on the machine is the excuse. For a year? Today I went at 6:30 pm on a Saturday and they had no ice cream. Neither the guy who takes the money or the guy who passes out the order apologized or gave any decent reason for why they have no ice cream. My theory is this: The machine is a hassle to clean and close down at the end of the day and they want to get out of there so they clean and close it down early. And the management is ok with this? Or maybe it's the management who wants to get out of there and they are the ones behind it. Maybe they are Gen Z and are "quietly quitting"? There is no excuse to have no ice cream at 6:30, ESPECIALLY on the weekend. I have a sign in my office that I live by, maybe this McDonald's needs the same sign. "DO WHAT'S RIGHT, NOT...

When I pulled into the drive thru the woman on the speaker asked for my order, I ordered nugget happy meals and was giving her a moment to enter it before I mention my large order, and she quickly tells me my total and exits my order screen. I had to say “hello” a few times before I could resume my order and when she came back she was still short, didn’t apologize for cutting me off, I proceed to order and she again just gives me my total and exits the screen. Doesn’t read it back or anything. Then doesn’t say a single word to me when I give her the money, throws my change at me and shuts the window. The ONLY reason this got two stars is because the man who gave me my food at the next window was so kind! This is Friday July 10th 2020 at 1105am at the holiday lane location in Eagan. That man turned my day around after the harsh and cold encounter with the...