Dairy Queen — Restaurant in East Bernard

Me and my husband eat here quite often but this past Saturday 08/23/2025, we received the worst service ever. To begin with a new employee. (Jamison) was taking orders and he didn’t quite understand how the app coupons work, so he asked the so called manager (Dora)on duty for help which she really didn’t want to help him or us. Second of all I had tried to get ketchup out of the dispenser on the counter by the drinks and it was empty so when we were brought our overcooked food in which the patties given to us were cold and hard around the edges, my husband asked for ketchup and the so called manager on duty (Dora) again did not want to help, I had to literally tell her it was empty. Once she filled it up she never brought us ketchup, so I got up and got it myself. Last but certainly not least, my husband had purchased a strawberry sundae in which he always gets the pecans on it. He asked Jamison and Dora about the pecans and she stated “ oh we charge for those,” I proceeded to ask since when? She then said a couple of weeks ago. I then purchased a medium snickers blizzard and asked for the pecans for my husbands sundae, all the while Dora was on her headset asking Jamison what was I doing and saying you should have just given them the pecans after she already stated we had to be charged for them, all the while laughing and playing with the Hispanic cook while he was preparing customers food. He then charged me for the blizzard and a small side of dressing, that is not a side of pecans. If there is not a button to charge for them, then why make up one or use one that is not for pecans. Also playing on the job, and being on your personal phones should not take place while waiting on customers! I then called customer service and I have yet to receive...

I called in my lunch order at 11:30 am and asked for it to be ready at 12:00 pm. Made it there to pick it up around 12:05 pm. My burger and fries were not at all hot. I also asked for my dude burger to be fried a little longer and that wasn't done. The best part of the meal was the drink. I was so very dissatisfied that I could only eat a small portion. I went back to talk to the manager after work and explained the situation and how very dissatisfied I was with my lunch and also said to her that I still have the meal. Manager replied "I'm so sorry that happened to you, you should have brought it back." I explained that only have a 30 min lunch. Again she replied "I'm so sorry." It would have been nice for her to replace the meal for my...

Sat in line today waited for our ice cream two blizzards to be made by a younger white boy. Took about 10 minutes from the time we placed our order. He throws the blizzards on the counter sideways like he was upset. Picked them back up and put them in a caddy with two ice creams we didn’t order. He rang us up and it was for the order behind us. Our blizzards never were made we told him that wasn’t ours we just had two blizzards. He left shut we window and walked off without saying anything. He disappeared for another 5 minutes and we drove off while the other customers poor ice cream melted. Do better wasted our time and obviously have bad attitudes for no reason. Hope the people behind us don’t have...