C&E Pizza Restaurant — Restaurant in East Hartford

AVOID AVOID AVOID!!!! If I could give less than one star I would. The WORST customer service you have ever had!! Called for a specials menu, 20 mins later it was never sent so tried ordering off the menu they have posted on their website, was told that was over 10 years old. Wouldn't honor prices or meals they are advertising. The girl answering was rude asked to speak to a manager and she said he wasn't there. Then some guy got on the line saying he was the manager and clearly trained the person answering the phones in customer service skills because again was extremely rude. Like it is our problem we wanted the meals we see on their menu. Our office used to order from here all the time but since the new owners came on it has gone waaaay downhill. WE MISS TONY!!! Food quality is not as good but the people they have working there are just plain rude. Do yourself a favor, go somewhere they respect their customers and treat them kindly. We ended up ordering from Mama's Kitchen, they were reasonably priced and most importantly seemed like they appreciated people spending their money there!!

• UPDATE* Received a gift card from one of our employees who didn't know any better as a gift. Ordered a pizza last week- sub-par as usual but used thegift card so didn't complain. Today we call to use the remaining balance and we were told we aren't allowed to use the gift card for deliveries, told her we just did last week, she said well you weren't supposed to. Okaaay I will pick up, she says you can't use for pick up only dine in. Asked to speak to a manager who said can usually pay for the order however youd like just can't now because their machine is down. Once again C&E, you lost another order because you didn't want to walk the 2 feet to the restaurant side and process the payment. WE MISS THE OLD OWNERS!!!!!!! The new owners don't care about customer satisfaction and the woman who answers their phone is just plain ghetto. Yelling in my ear as she called for the manager sucking her teeth....

We were first time customers last night at C&E Pizza. I ordered a large meat lovers pizza with no ham and onions. I found it to be quite good. The crust was not super hard. It was also not black at all on the bottom from what I could tell.The only thing was a little skimpy on sauce. There were spicy bits at times not sure what from maybe the sausage? My wife enjoyed the spaghetti with mushrooms and sausage. I was surprised when I was going out the door when the owner? He hollered to come back which I did. I thought there was maybe a problem with my credit card but there wasn't. He gives me a bowl of what I thought he said was ice cream. It was not it was rice pudding which my wife enjoyed. I think he heard me telling his son we were first time customers. It came to around $44 or $45 not too outrageous these days for a large pizza and spaghetti dinner. We will be getting dinner there...

I’ve been a loyal customer at this restaurant for over five years since moving to East Hartford, but after my most recent experience, I’m unfortunately done. I ordered a buffalo chicken grinder, and to my surprise, it tasted strongly of fish. After calling the restaurant, the owner's wife informed us that they fry both fish and chicken in the same oil. She explained that we should’ve mentioned our seafood allergy before ordering, but nowhere on their website or over the phone was there any mention of potential cross-contamination.

To make matters worse, there was no offer of an apology, refund, or even a substitution. This is incredibly disappointing after years of patronizing the restaurant. It’s one thing to make a mistake, but the lack of customer service and the indifference shown when we brought up our concerns is what really lost me as a customer. Sadly, I won’t be...