Papa Johns Pizza — Restaurant in East Naples

We had a family reunion last night, ordered some pizzas on our local pj, as we usually do (order #771375891). One of the pizza came missing a piece (pic available). I went outside to call the store and they said they will send a new one. While i was outside, my kids ate the pizza. When the delivery guy came back with the new one, he asked for the old one, we told him we already ate it. He said not to worry and left the new pizza... after that, the manager of the location started calling us accusing us of lying... she called twice last nigh, and one more time today. We told her that we have been ordering pizza from her location for the last 12 years (since we live here) and never had any problems like this, she kept saying that we lied and that she will charge our card for the extra pizza. We told her to do so, but just for the way she treated us, we decided to complain. That's not way to...

I attempted to call the phone number listed on the website with a friend to order pizza several different times at around 9pm and was hung up 3 times and put on hold 4. When I went to call on a different phone to speak with a manager and report this, the person who answered declared they were a "manager" and promptly began arguing with me about what happened. When I told them it hung up on us after they claimed we were put on hold she continued arguing with us so i then asked for the number of corporate. She said "goodbye" in an aggressive tone she maintained the entire conversation and hung up. Absolutely horrible experience and I mean I've worked at McDonalds before so I understand customer service and what prank calls sound like and no "manager" should act like this...

9/24/19 10:50pm. I call the store and ask to order the large pizza and tell the lady on the other end of the phone “I have a coupon that is free breadsticks with an order of a large pizza, it’s from the LocalLinxs book in Naples, Florida.”

“We no longer work with that company”

Me: “um it’s from a school fundraiser from last week and your address is on it... Expires 10/31/20.”

Lady: “yeah I told you we don’t do that, I’m the manager and that’s not happening”

*hangs up!!!!!

This employee is a joke. I called back and she answered, put the phone on mute and didn’t say anything for 30 seconds, hung up again!

I call back 10 min later and ask for the DM name and said “Lamar Odom” Hangs up*!

I’ll be reaching out in the morning on this clown...