Panera Bread — Restaurant in East Pennsboro Township

There are so many situations to go over I don’t even know where to start! Day before opening I pulled up to the drive thru window to ask what time they will be opening the next day. About half of the staff stared at me laughing with one another and completely ignored me. I waited a couple minutes before someone finally opened the window to talk to me. When the guy opened the window he said “bruh” in a rude tone as if I did something wrong. He was white, wore glasses, overweight, and had a noticeable lisp. I signed up for the sip club day of opening. 1-2 days after opening day I went to get a coffee in the morning before heading to work and I sat in the drive thru for over 10 minutes. The girl was very nice but I ended up leaving without my drink because I had to get to work and they didn’t have my drink ready! A few days after this my fiancée and I went late in the evening to grab dinner and before we left I noticed they didn’t even give me a cup for the drink I ordered. Once we left and got home we realized she never got her smoothie! So we had to go back and ask for her smoothie. Given all that had happened up until this point I refrained from leaving a review because I know the crew is young and the location had just opened. Couple days later after my last visit I head to Panera before work to grab a coffee and the door is locked, I could see my cup sitting on the counter from outside. It was pouring down rain and I was outside for about 10 minutes waiting for them to let me in. What really upset me is that I seen an employee look at me and then proceeded to look away and continue preparing orders as if she didn’t see me standing out in the rain. Why couldn’t she just run over and let me in? It was after 7 so the doors should have been unlocked. I realized that I needed to head to work, but right before walking back to my car the manager came running from behind the building. She said she accidentally got locked out and then unlocked the front doors. Once I was inside there was absolutely no creamer or milk out for the coffee so I ended up just grabbing a fountain drink. At this point I was really dissatisfied and disappointed with how poorly this new location has been operating since opening. Last situation I will touch on which happened just this past Thursday. My fiancée, her mother, and I went in for dinner. We all ordered you pick 2’s. They completely messed up one of our ordered which we didn’t even ask for it to be corrected due to how long it took just to get the orders. After getting all of our orders we realized that none of us were given spoons for the soups. I went up to a girl who was placing a finished order on the counter to be picked up and asked if she could get us spoons. She responded to me by saying “okay.” She then walked away and just started preparing orders. She never even got me the spoons… this was absolutely insane to me… why such ignorance?? Eventually after about 5 minutes I was able to ask someone else to get us spoons. We got the spoons, ate our food, and left. I really really hope all of this is investigated and something is...

Why do they bother wearing gloves when they put their HANDS in their hair and on their faces or the back of their hand to their noses? Defeats the purpose and YUK. Too long of a wait for a simple order. Nowhere to stand because other people are standing around waiting for their late orders, too. Panera suffers a significant hygiene safety problem. At several other Paneras I have witnessed an employee opening a bag of salad with her teeth; been handed a cup by a cashier with her fingers inside the cup after she handled a CASH sale; and worst of all, watched a female employee pack bagels and take a "break" during the short task to spend some time with finger in nose, then touch the customer's bagels again....

i’ve always loved panera for their quick service, so i’m not sure why this location is different. i made an online order, and went through the drive thru to pick it up. i waited for almost 20 minutes in the drive thru before deciding to go into the cafe to see if i could get my order quicker. unfortunately, there was no one working the counter and all of the staff were busy. i left without my food and had to request a refund over the app. i hope this gets better soon, the location of this panera is extremely...