Dunkin' — Restaurant in Eau Claire

I waited over a half hour for my order while they kept helping new drive-thru orders. After 20 minutes I went to the counter and asked if they would make my order. She told me I would just have to wait. I told her that me and several other customers had been there for over 20 minutes and they keep helping new customers in the drive-thru. She just walked away. After a half hour I went back to the counter and asked if they would make my order again. She told me it was going to be a while and I asked if I could speak to a manager or if she could tell me when they would be available to be spoken to. She told me I wasn't going to do that and if I didn't leave she would call the police on me. Over six customers in the lobby walked out without being helped during that time. The manager on duty at this location at 9:00 A.M., on February 11th,...

I placed an order online for a schedule pickup for 5/4 at 12:30. It was for my daughters birthday, for school. When I got there at 12:25.. drove up to the drive thru, they said there wasn’t no order for that name. So I went inaide and thats when they told me that the order JUST came through. What is the point of ordering online, ahead of time.. to have an order expected to be ready at xyz time.. and then it not be filled. The donuts I requested were not filled and they had just substituted those with other donuts. I tried not to make a big deal out of it because at the end of the day, they’re just donuts but still.. what is the point. You order online, ahead of time.. so that your order can be filled. My order was for 30 donuts. I get it, big order.. that is why I placed my order the day before.. so that they could prepare it and...

I love Dunkin’ Donuts, and I treat myself to it almost every day because I need to eat with my medicine in the mornings, but almost everyday I come here, my order is messed up, and today I went through the drive through and a worker got upset saying “ I hate when customers order so many extras with there drinks! I have to add vanilla , and caramel , and a whole vanilla bean just to make there drink! And then it took them along time to just bring out a bagel , and because of the day before them messing up my bagel with plain cream cheese, they added strawberry, I checked my bag before leaving this time and my bagel was burnt, like black bagel, I went in and asked for a manager and they didn’t seem like this was a issue, and gave me $8 refund. I love Dunkin but I don't suggest going to this...