D20 Gaming LLC — Local services in Eau Claire

Immediately stepping in, I noticed there was a problem. I did get a "hello," so that must be about the bare minimum the management asks for. The guy at the register was busy looking through cards, not even raising his head, asked if I could be helped. I told him I'd like to see what stuff they had on their wall, but after a short time, I noticed they only had one left of what I was looking for.

I asked if there would be any restock of the product, and still having his head buried into his cards, proceeded to be rude and explain how stupid my question was. He "explained," how ridiculous it was to ask for a product that is "old and out of print," and will NEVER be restocked anywhere. I left rather insulted about yhe way he answered a question that could have been a simple, "I'll leave a message for my boss someone is looking for it." However, rather than waste my money here, Games By James got what i was looking for with ease. They might be a little more expensive, but at least I can save up points for more stuff later as well as be treated with a small amount of respect. Even Best Buy has been carrying this product off and on, far cheaper than the other two shops.

At D20, I have no idea how many employees they have, but it makes no sense to have that many people behind the counter of a business. Back a number of years ago, we had game shops do that, just to have an employee and his friends steal from the business blindly. Management needs to either step in and be an adult with these kids or be an adult with...

I'll say it with my full chest, the owners(especially with their responses to peoples genuine concerns in reviews) are killing their own business, they cannot admit fault they won't even try and rectify mess ups that are completely on the business or employees, I have spent many many hours playing magic and I will not be returning because I no longer wish to support a business run by the kind of people who have dishonest business practices and can't even admit fault.

Overall review on other parts other than the terrible management and sub-par employees

Selection- 5/10 has the generic card shop products nothing too special or over the top, definitely a good back up store for when you're late to a drop

The space- 6/10 plenty of space for tournaments and places to play tcg games, my only complaint is the chairs are awful, definitely bring a sitting pad or cushion if you plan on sitting for more than an hour

Location- 8/10 store is located in a very good location has the ability for local foot traffic and is very close to major streets and highways

Promotion- 2/10 the only promotions I have ever seen have have been on Facebook and by word of mouth

Experience- 4/10 In my opinion its only worth stopping in if they have a specific card or product that you are looking

Overall my review is 1 star, the management and owners ruin this shop in my opinion everything else is...

Pricing can seem a bit off with some of their products, came in and bought a foundations booster display box since a lot of cards were interesting to me as a newer MTG player with that set. There was a strange interaction between workers where one thought the price was $150 while the other worker interjected saying the price for them is $175. I unfortunately didn’t check to see what the market price was beforehand and thought the price would be fair given it being a local card shop. Later I checked online and noticed the market price being almost $45 less than what I paid. Not sure if it’s was a mistake, taking advantage of a newer magic player, or just being overpriced but definitely lost myself as a repeat customer.

Post-review edit: Moved the review to a 4 star since I can see where the gaming store is coming from their perspective. I think I’ll just stick to new releases and singles for what i...