Starbucks — Restaurant in El Cajon

Today I experienced some of the worst customer service I’ve ever received at ANY establishment. While ordering on my lunch break, I asked the barista at the register, (NICOLE, ) if I could use my Starbucks Stars. Since I hadn’t redeemed them in a while, I wanted to confirm. Instead of assisting, she told me to “check my balance.” When I pointed out that I was referring to Stars, not my card balance, she initially insisted I couldn’t use them. After I showed her the Stars page, she admitted I could — but then unprofessionally told me I was being “obnoxious.”

I reminded her that speaking to customers in that way was unacceptable, especially in her role. She repeated that I was “obnoxious.” When I asked for a manager, she claimed she was the manager. After confirming with another employee, it was clear she was not. NICOLE then stated she was only the “supervisor on duty” and dismissed my concerns, even when I told her I would be contacting corporate.

This behavior was antagonistic, unprofessional, and completely unacceptable. No supervisor or employee should ever address a customer in that manner. Starbucks’ customer service standards appear to have declined, and this incident needs to be addressed with appropriate...

I go to many many Starbucks all over San Diego County You guys had the worst customer service I've ever experienced I spend thousands of dollars in Starbucks a month for one of my businesses. Employees aren't trained very well and don't know how much the products cost. I was overcharged and given the wrong merchandise and they had less quantity than they had told me they had when I had called And then when I brought it up to their attention that they overcharged me one person told me I was wrong that the cups don't include the straw. So then I had them check with somebody else that person comes and says that they charged me for the straws because they didn't have the correct straws to go with the cups So they gave me the wrong straws because they're short on their inventory, I am being charged more without them telling me anything and I don't even want the different color starws to begin with, it's actually an inconvenience for me to execrpt those starws and they gave me a cup without a straw because they didn't have any more. Your manager needs to do a better job of training on product knowledge and work with you guys to improve...

I spend about $6.75 here every single day, which adds up to over $2500 dollars a year, and an employee by the name of Katie had the audacity to complain that I asked for more cream on the side, and said I need to start charging myself through the app. (She did this in front of a massive group of people as well.)

Words can't even describe how silly it is to make this comment when coffee is one of the cheapest commodities a company can buy, and it's charged at a massive premium. (And this is after I already pay 80 cents extra for the mocha in my drink.)

If it weren't for regular customers like me who come in every day and buy coffee at a massive premium (which I admit, is a bad habit) people like Katie would have to work somewhere else.

I worked in fast food for over 4+ years, and whatever the customer needed, as long as it wasn't egregious, I would get it for them. Because the customer is the reason I got to have a job, and I was grateful for it.

From a human to human perspective, you should want to help the people around you, and from a business perspective, you should want to keep the customer...