Little Caesars Pizza — Restaurant in El Monte

Ordered on the app at 2:05pm for pick up at pizza portal as I usually do. This location on the app allowed for selection between portal or drive thru pick up. I selected portal because it didn't make sense to me to wait in a drive-thru line when I can just run in and grab it from the portal. I arrived early and parked to wait for notification that my order was loaded into the portal as I have done many times before. I noticed another customer walk up to the doors and try to enter only for the doors to be locked. I then checked the time and realized that it was almost 10minutes past the 2:21-2:26 pick up window. No notification, no email. I realized that they have the lobby closed, understandable with the Covid stuff, however, the app shows portal pick up is avaliable for this location. I got into the drive thru line and waited. Upon getting to the window I showed Assistant Manager Sadie my phone with the order info on it and commented that they should look at having their online ordering updated to reflect that they are drive thru only at this time. Sadie informed me that "thats really not my problem" and that she would get it for me. I then watched her walk to a counter between the kitchen and front of house and pick up my pizza and breadsticks that have been sitting there for unknown time (this is now 15-20 minutes after my original pickup window) without temperature control. Im very disappointed with this...

Am I invisible? I was happy to see that they had a drive thru. I drove up & saw the employee doing something. She appeared busy & very focused. She didn't acknowledge me, which I didn't mind & simply figured she was really focused. Then another employee came up & chatted with her. Then a 3rd person walked up & spoke with the other 2. None of the 3 employees acknowledged me at all. Then the 1st employee walked away & then continued to talk to the 2nd employee. The 3rd employee looked in my direction, then walked away. The 2nd employee kept fiddling with something & still didn't acknowledge me. After patiently sitting there for about a song & a half without any acknowledgement, not even a nod, I raised my hand up. Then the 2nd employee said he'll be with me in a moment. I sat there waiting. I put the car in park & put my parking break on. After about another 5 minutes, I told my partner that we should just go somewhere else while moving my hands. I took off my parking break & put my car in to drive. Then the 2nd employee opened the window smiling, with a bit of a giggle in their voice & asked how can they help me. I told him they took too...

Customer service Should be at the forefront on Every business today. This food chain location fails short in doing so; including but not limited to management. If a customer has a complaint, the associate should strive in doing their very best in resolving the issue, first most. If the issue has not been resolved, then it should be taken up to the manager (management team) to find an resolution, to avoid repeated, of the same issue to reoccur. A customer (such as myself), places an order online for a drive-thru pick-up on the Little Caesars mobile app through T-Mobile discount program prior to the expiration cut off time; including Little Caesars system cut-off time (proof of time/transaction, can be provided); management in do respect, should honor the discount. Companies today, need vigorous training in knowing what/who stabilizes corporations. On the other hand, their menu (pizza) is...