Jacqueline (team lead) was taking our order thru the drive thru. We ordered a family meal 16 piece with three sides and biscuits. Added two more Large sides and 6 piece biscuits with frosting. We asked Jacqueline to add frosting to the biscuits from the family meal we would be willing to pay the difference she said No! Her tone and attitude was quite rude. We asked well could we pay for a side of frosting so we can add it on she said no I had said no. We pulled up to the window and asked the employee there he turned to ask she was already hovering and said I said no we can’t to any of what they want! He said she said no. I asked why can’t we just purchase a side of frosting every other Church’s chicken does it for us we were just on this side of town so we stopped here he said we’ll team lead said no so no! Horrible they need to work on there service skills I’m sure this is something that could have been done she just did not want to do it or take the time to speak to us like adults just no no! We spent well over $50+ for her to not be able to give us what we wanted ridiculous, our mashed potatoes were all spilled and coleslaw lazy or Intentional I don’t know. Will never be back to this Church’s chicken and I will continue to write a review where I can find that this Church’s chicken store has to leave a review.