Starbucks — Restaurant in El Paso

Penny pinchers! Simple request...extra packet of nuts for an order of classic oatmeal. Response from attendant: "Sorry, our packets are pre counted...one packet per order of oatmeal and we do not have extras." You have to buy another oatmeal to get a packet because they don't sell them separately. Oh yes .."I just work here ..." was the attendant's last words.

As a long time Starbucks Rewards member ...I was not only surprised with the response but truly disappointed with their lack of customer service.

Considering the location is in the airport terminal ...and very likely the first or last contact a traveler will have with a local business...this experience, as insignificant as it may appear was totally unnecessary if the owner, manager of this location would focus more on customer service ...from a paying customer ...instead of worrying about the stringent inventory requirements and one packet per order rule. I would have been more than happy to pay for the extra packet but the attendant refused to sell it because of their rules.

I feel bad for the employees who through no fault of their own have to deal with a system that is focused on squeezing that extra penny out of a customer. We are already paying prime for all airport food and drinks...this Starbucks has found a way to add to their bottom line at a cost that no other Starbucks I know does....

The main manager was very unprofessional in Starbucks, Concourse B (by Gate B6) El Paso Airport . She walked out from the back eating, then had a cup she was drinking out of in her hand. She put that very same cup on top of the counter where my drink was being made and saw I was looking at her in disgust. So she got a new cup, and poured what was left in the cup she was drinking out of into the new cup and set it back on the counter. Then she burps loudly, laughs, and says to the younger employee that she has been doing that lately and one customer just looked at her not fazed at all. First things first, it’s very unprofessional of her to eat on the floor, bring drinks she has already drunk out of on the floor, and burp loudly and laugh. She is NOT fit to run that store and very unprofessional. The younger employees can run that store without her. They were very professional, and tried to ignore how their manager was acting. I would NEVER patronize this Starbucks again. I am very disgusted. Starbucks for me is an experience, and this experience was horrible for me. The main manager needs to be...

It was a training day so several o the workers while very friendly were confused about orders. For example, the customer before us was double charged by mistake. They made two fraps when he only wanted one.

When I walked up to the counter to get a refill on my brewed coffee: They took my previous cup to refill - a Starbucks no-no for sanitary reasons They tried to charge me full price for the coffee... When I clarified that I had ordered a "refill" the cashier informed me that they didn't sell refills. (Why didn't someone say that the first five times I said refill?) She then commented that they weren't a real Starbucks, they just "had an liscensed".....?

All said and done, if you want to grab a cup on your way past, so far so good. If you're expecting Starbucks' famed quality and care -...