Radisson Hotel El Paso Airport — Hotel in El Paso

PLEASE READ IF YOU HAVE KIDS BEFORE BOOKING! My 16 year old 5'5" tall daughter nearly drowned in one of their indoor pools marked 4' deep (with one small area near ladder marked 4'&1/2) feet. I am 5'2" and I was only about 5 feet from her and as I saw her flayling arms and sinking panicking face decend the surface, I raced to her but I noticed that in the middle of the pool there is a very large "drop" and I had my head fully submerged in order to put my feet on the bottom just in order to push her face up and out of the water and over to safety near the stairs to get in, which is either marked 3 or 4 feet but we stood below our shoulders at least there. I almost drowned trying to save her and I'm 5'2". After my knees stopped shaking and I calmed her down and left her in the care of my daughter in law who also happens to be 5'5"; I tried to walk the length of that entire indoor pool. At some areas it was 4' but near steps to get in the pool. Everywhere else was over my head except near walls and others where I could tip toe but the closer you got to the center of the pool, I could not even tip toe and when I went to try and see how deep it was, in the center and outwards everywhere, there was at least a foot of water over my head. Only one area is marked 4&1/2 feet was near the silver ladder to the right of the pool (but right across it was 4'feet and the pool is small) but even that was incorrect. OSHA regulations strictly state that a pools dept be clearly marked. This was NOT . They have another indoor pool labeled 4' and 3' feet at entrance that we could all walk the entire length and breadth of. That one is correctly marked. I talked to front desk and asked for management. When I finally spoke to this female manager, she was rude and very callous, stating simply , "If you would have looked ( like I was stupid), the sign says no lifeguard on duty, blah, own risk, blah, blah, blah" but she does not understand that no matter the sign, the pool must be marked the correct depth. She didn't have a care in the world, like she'd heard it before, speaking to me rudely and was completely incompetent, or did not care in the slightest that she had a hazard on the property that could have resulted in the death of MY CHILD or another child, God forbid, that comes after us. So there that. Then we order room service and when the girl was bringing it in, an entire drink feel on my plate, no offer to replace the drink, or the food.. Which was nasty for us all and a complete waste. Glad we took snacks. Called downstairs about that but the phone rang so much that I just hung up. When we checked in, the room was hot, had to call maintenance who showed us the "trick" to the air-conditioning (as others have mentioned in the comments), no towels, had to call desk again, the refrigerator did not work, had to call again because it was not plugged in. Call, call, call and I hated to keep bothering them but so much was wrong. All that pales to the pool incident. It was horrible and I've been ruminating on what to do. Call the police, write the news? It was horrible and I keep thinking about "what if", as any mother would who loves her child. That particular pools doors should have been locked with an out of order sign on it. Again, the other indoor pool was fine. We've stayed at the raddison for birthdays in the past, and to just relax and have had a few disappointments, but mostly very good experiences, etc; but never used that particular"sinking" , incorrectly depth-marked pool in past stays since they have two indoor pools. Honestly did not know the other horrible one existed until we were directed to it by an employee.I pray someone listens to this. Travelers and staff alike so no child dies. I was told by a police officer friend once that "Many times, for changes to be made, someone has to die for them/someone to notice or care". I plead with you to not let that be what it takes. Just fix the pool. For the rates you charge, you...

This is an AIRPORT hotel. That is, it's primary reason for existing is to provide service to air travelers coming through the El Paso airport. That said, this hotel was extremely remiss in two critical areas: 1) shuttle service to and from the airport, and 2) providing guest with a way to check in for their flights and print out boarding passes. I returned my rental car after checking my family into the hotel, and requested a shuttle to take me back from the baggage claim area. They told me before I left on my errand and once again over the phone that it would take 10 minutes to pick me up. I phoned them up again after 20 minutes had passed, and it took 25 minutes to shuttle me back to the hotel (a TWO minute drive). On returning to the hotel, I tried to use the lobby printers to get boarding passes printed out. One of two stations was "out of order" (with a sign posted). The other station worked, but the printer would not print. I was told by someone else in the lobby that several people before me had tried and failed to print their boarding passes (and that I could EMAIL the passes to the desk staff for them to print). Luckily for me, a fellow came along and discovered that the printer cable was incorrectly plugged in, and fixed it. Finally, upon going to bed, I asked the desk staff whether I needed to make any special arrangements for the morning shuttle (as our flight would start boarding at 5:17am, and we needed a shuttle an hour before that). They said that I would have a shuttle ready to take us any time between 4am and 4:30am. We (4 of us) arrived at the lobby at 4:15am, to find 15 others waiting for a shuttle that only carried 10-12. I was informed that the regular driver hadn't shown up for work, and that the driver for the previous shift was called back in. They didn't seem to know when he would arrive. They offered to call a taxi, but we were told that this would also take 10 minutes before they would arrive. As things turned out, with less than one hour until boarding, and it being the MONDAY after Thanksgiving weekend, we WALKED to the airport (and did actually arrive at the terminal sooner than any of the other 15-20 poor people waiting in the lobby). To top it off, the large (and fairly unkempt) morning desk clerk appeared not to care one bit about any of the hotel's guests ... and certainly showed no apparent concern for our troubles. I gather this from the lack of any apology or sign of regret on his part. Let it be said that the rooms in this hotel are wonderfully furnished and equipped. But this is due to "corporate" efforts, and not local management. I can say that I have not (in a very long time) stayed in a hotel whose management so clearly needs to be relieved of their jobs. I can also say that the failure of Radisson to oversee the quality staffing of their locations means that I will avoid that brand entirely, for quite some time. PS - There's a decent Marriott at the same airport, and I've never experienced ridiculously bad staffing at a Marriott....

My time at Radisson was less than satisfactory due to the cleanliness of the hotel. We returned to our room after dinner and basically went to bed after a long and tiring day. The following morning is when I noticed that the bathroom was not clean. I was disgusted as I prepared to shower and found mold in the shower in several places which was quite evident. The shower and tub are separate so I immediately exited the shower and took a bath instead. After getting dressed I went to the front desk where I noted my concerns along with a complaint and checked out immediately. To my surprise the front desk basically said sorry too bad, but thanks for letting us know. I was also told there was not a manager on duty and I could either leave my number or call a manager/supervisor on Monday. I did both! A manager did call me back, but again gave nothing in return for the inconvenience, or for being subjected to toxic mold! While they play phone tag with me my frustration contines to rise. They continue to have an employee call me who clearly has no authority and needs prior approval to authorize anything. This is very unprofessional! Then to make matters worse, I was told they couldn’t do anything about it because I didn’t complain right away says the representative. Well, I thought it would be appropriate to get dressed, get my family out of the room as soon as possible, and then immediately make my complaint in person at the front desk, which is exactly what I did. I made the complaint as soon as I could. Mold does not grow overnight and this was not an oversight, they had to know it was there and they rented the room out anyway. Still haven’t received a call back from someone who can actually help me or compensate me for the trouble. My suggestion is that management continually places someone at the front desk who could help disgruntled customers. I don’t typically complain, however mold is mold! This is unacceptable! Update.....It's been months and we never received a credit or update...