Rosati's Pizza — Restaurant in Elburn

I like my local Rosatis a lot but I have never been to this location so I thought I would give it a try. They have a deal where you get two slices for $7. I wanted pepperoni but they only had one slice in their pizza rack so I asked if any fresh pepperoni was coming up and was bluntly told "no". So I got one slice of sausage and one slice of cheese, and asked for some parmesan cheese. The slice of sausage pizza was so old and hard it had probably been sitting for a couple hours, the cheese along the edge was hard as a rock and where the sauce was showing it was brown and hard, old. The slice of cheese was marginally better but was still old with hardened cheese. Not to mention it tasted bad, not like good fresh pizza. Also, I was given red pepper flakes instead of parmesan like I asked for. And to top it off the young girl that rang me up and grabbed the pizza for me had a rude demeanor, like she didnt want to be there. Poor customer service and poor pizza gets a poor rating, I should have ate...

I wish I could give 0 stars. The customer service is horrible, talked to 3 different people on the phone and all sounded miserable. We ordered wings and they didn't send any dressing with them when the menu states they send ranch or bleu cheese... A cheese burger as well, the menu states it comes with lettuce tomato and onion with ketchup mustard and mayo upon request, ordered no tomato add ketchup and mayo came with only ketchup and mayo and no cheese that I paid an extra dollar for. Bit into the burger and tastes like a Wal-Mart brand Salisbury steak I asked to swap it with an Italian beef and was denied asked for my money back because I didn't want the Salisbury steak on a hun and was denied again. Only offered to send a new burger, which I won't eat. The fries were cold and the cheese was burnt on the Italian beef. The only thing good we ordered was the beer nuggets. Spent around $30, wish I hadn't. Should have gone to...

My last two deliveries have been cold. $35 for a cold pizza. Lost my business. A year later and figured I'd give them another chance. Entered the coupon code from the online menu at checkout and said it wasn't valid. My total was $84 for delivery with a 15% tip. Yeah I'm not gonna try again. 10/18, my dumbass tried again because my preferred pizza place couldn't deliver. The same guy delivered, said "I hope it's not too hot this time", that was two years ago when you brought me cold pizza. The pizza sucked, bland, tasteless, like eating cardboard with cheese...