Burger King — Restaurant in Elgin

I don’t write bad reviews for places, one because I could care less, two why waste my time? And three if I don’t frequent a place how could I give an honest assessment of the establishment and its employees? That day could just be a bad day for the employee or the whole place in general. Seeing as I do frequent this location, I can feel confident in leaving such a Bad review. Nothing wrong with this establishment during the nighttime seeing as the employees who make my visits so miserable aren’t working. These two employees that work the day shift are yet to go a day without giving me attitude when taking my order or handing me my food, now I’ve worked at a McDonalds before so I get that its not all sunshine and rainbows all the time and for that reason I’ve tried to be considerate and doing my best to make my transactions as smooth and as easy for the employee as possible. Now I’m not sure how a BK works so maybe I haven’t been helping them at all, but I doubt I’ve been making their job any harder, so the attitude everyday gets annoying, I’m just trying to get my food and get back to my job not fun driving back with a mood. There have only been two visits where they were nice and friendly and at first, I thought the past may have just been bad days but looking a little closer I saw that their whole HR was there for remodeling or something and they probably didn’t want to lose their job. I’m not asking to be best friends or for anyone to kiss anyone’s Behind but how hard is it to answer yes no and ok in a tone that doesn’t ooze inpatient’s, annoyance, an attitude that says I’m too good to be doing this. Today was just the breaking point to be honest I had already ordered on the app and my friend needed to order at the speaker, we communicate this and she couldn’t hear us so we repeat ourselves and we hear what we thought was “for who” so we repeat the name for the order and she goes “no what’s your second order?” in the most bitchy attitude, like damn my bad so it ok that you need for us to repeat ourselves because you couldn’t hear but when we don’t hear you correctly we get a side of attitude with those fries? Pretty much the rest of the order making was met with responses that made you just want to finish ordering and get out of there which is nothing new but when we get to the window, we want to attach our code to the order since we couldn’t mention it at the speaker. We tell her we have a code, and she makes the most exaggerated eye roll and shuts the window on us. There was no “give me a moment” or “ok let me just take this order” nothing like that and we ended our transaction with that extra sass I don’t remember ordering. We head back to work, I had planned to leave it at that but then we get to work and were missing an order of 4x nuggets and 1x nugget from an order of 4x, I get completely missing an item but missing one out of four is too funny, no straws for our three drinks, and they messed up the sandwich I ordered. All minor things that would’ve just been tossed to the back of my mind had this not already been an issue that had been snowballing till I got to writing an essay as my first review. Like I feel like a Karen right now and honestly could care less if I am because all I want is my food without all the attitude, life sucks we all have to work, in my book there’s not a person or job better than another so the pompous attitude isn’t doing it for me. I don’t want these employees fired or anything like that but just brought to there attention that the attitude got to stop or don’t work in the service industry but just in case nothing come of it I guess no more BK lunch’s for...

I ordered 8 pieces nuggets. I Went to the window to pick it up . I left. Few minutes later about 10 minutes I realized that they didn't give me my credit card. I know they should have given it to me before giving me my order. So I came back to get my credit card by going inside. I did not get an apology from whoever that latina lady. Maybe she was a manager

She was not apologetic but gave me a 'stupid" look for forgetting my cc. She asked for my DL. I went back to my car and get it to show her I told her it is SOP for them to give the cc first before giving the order. She's been giving me the i-do-not-care look , no apologies whatsoever . She did not like what I told her, that she did not give me good customer service. So she yelled at. GET OUT OR I'LL CALL THE COPS. Three times. So I left

She made me feel rotten. Also she said don’t come back. Is this the kind of employee that Burger King employs??

I plan to reach out to the corporate office.

Just to make it clear, it wasn't the order taker or window girl but the o e who was folling...

I live in Chicago, but was in Elgin for my daughter's volleyball tournament and needed to eat something before her next match. I should have just waited until I got home. When I first walked in all I heard were the 3 employees cursing at each other and then noticed the cashiers jeans, that were worn so low you could see her under garments. Just like the teenage boys at the high school I work at do. I understand this is a fast food establishment, but there should be some level of professionalism. The other woman waiting on her order was so bothered by it, that she began to speak to us about it. Putting that aside, every table in the restaurant was dirty, the Coke machine was out of many of its offered beverages and when I mentioned it, they did not seem to care, there were no condiments out and the tray my food was given to me on was dirty and sticky. I asked for fresh fries and was given fries that were stale from sitting under the lamp. The whole establishment just gave off a very...