Taco Bell — Restaurant in Elgin

this place is absolutely horrible at customer service and getting orders correct. Their quality of food has also gone down the crapper as well. My girlfriend and I placed a mobile order and picked up our food thinking nothing of it. She ordered a cantina chicken bowl plus some jalapeños, and a big cheez-it Crunchwrap supreme with chicken instead of beef and everything else left on. When she got her food the chicken bowl had beef instead of chicken, and the cheez it crunch wrap supreme had the smallest amount of sour cream, almost no lettuce and tasted god awful so it all went straight in the trash.We called this location to get a refund and the woman on the phone told us we would have to come in to get a full refund. We agreed that’s what we would do and hoped in the car. When we got there the woman behind the counter tried to make it seem like we were wrong. Our whole order costed us $33 and we only got $9 back because we threw the food away. I do not recommend eating in our out of this place. We will no longer be returning to...

Now, I'm a pretty understanding guy. I get that for any fast food restaurant, you should taper your expectations. I am delighted even with mediocrity usually. But here, they somehow consistently manage to dash any and all of my most moderate expectations to the point where it is almost impressive. It takes a lot of hard work to get all of your team members operating as one perpetually lethargic unit. I have, at times, sat in the drive through for over thirty minutes (that was the record, but expect it to minimally take 5-10 minutes if you're the only person in line). Sometimes they forget about you, sometimes I wish they had, but always they will treat you like you are an absolute nuisance for ordering anything at all. Sometimes what you get is pretty close to what you order, which is a big plus. One time I went there they only made one mistake, which was pretty cool. A friend of mine says he got food poisoning here, which I can't attest to the truth of, but it certainly is exciting to feel like you're rolling the...

Came in stating my order was made incorrectly said no they can never make anything wrong especially bc guy taking my order who is boasting he is a manger stated bc I worked there kept claiming even with pictures they can’t ever make food wrong and it was the other location. Then we just bought another cravings box and our food was terrible made and it’s funny because the guy who is boasting he is manager can’t even make the food he never gets wrong correct and as manger I don’t know why he’s danicing to music instead of making proper food. And our sour cream was bitter and spoiled and alll this guy did when we brought it up to him was oh it’s a Taco Bell like chalupa’s aren’t really cheap or matter of fact if you are a Manager you should just be treating your product and customers well I just wonder if there’s no interviews or anything to this and if mistakes happen why not replace the food especially if it was legit infront of you but no even with seeing it they prove to have never done...