Convenience Concepts — Local services in Elgin

Bought a set of ladder bookshelves with the filing/storage drawer about three years ago. They were easy to assemble and look beautiful while being extremely functional! Recently though, while moving furniture about, one got damaged. Reached out to Convenience Concepts for replacement parts to repair and TJ was phenomenal! Had the parts within 4 days of correspondence. TJ was also able to recommend other pieces of furniture for another room that I am re-furnishing. I am so amazed at their level of customer service! They definitely have a new...

Bought a chair on Amazon thru here they show a picture of a white and black chair. They ship a tan and black chair. Then when you want to return it because it is not what you ordered you ordered white and black they say okay but you need to pay shipping which is as much as the chair was. Either way your out a lot of money and they do nothing to help except tell you for months they are working with the manufacturer to resolve but nothing becomes of it. Would...

I purchased a TV stand from Walmart about 3.5 years ago. I love it! It was very affordable, easy to assemble, and the design is beautiful ♥! I have had to order different replacement parts twice, and I have been really impressed with the customer service. The parts have been shipped to me right away; so I am very happy and grateful to come across a company like Convenience Concepts that really follows through with an excellent customer...