McDonald's — Restaurant in Elgin

excellent service

I recently visited McDonald's for a quick lunch and was blown away by the service I received from Faith. From the moment I walked in, she greeted me with a warm smile and made me feel welcomed.

As I placed my order, Faith was quick to assist me and even offered suggestions on what to try. Her knowledge of the menu was impressive and she made sure that I got exactly what I wanted.

Not only was Faith quick in taking my order, but she also ensured that my food was prepared in a timely manner. I was amazed at how efficient she was, especially considering how busy the restaurant was.

But what stood out to me the most was Faith's kindness. She checked in on me several times during my meal to make sure I was satisfied and even asked if I needed anything else. Her genuine concern for my experience at McDonald's was evident and it made me feel like a valued customer.

Overall, I was extremely impressed with Faith's service. She truly went above and beyond to make sure my visit was enjoyable. I will definitely be returning to this McDonald's location because of her excellent service. Faith is a true asset to the company and I hope to see her during my future visits. Thank you, Faith, for your kindness and...

I encountered very rude treatment from a female employee at the drive-thru recently. I ordered a few combo meals by number and was met with nothing but angry, short responses. No big deal, I'll just finish my order and go. Nope, I finished my order and this buffoon gives me a total and never mentions drinks. I thought it was odd so I asked if the combos no longer came with drinks. She said they do, but you didn't order a combo... I told her I ordered a number too, a number 3, etc. I did not specifically ask for just the sandwich. She was so incredibly stupid that it genuinely damaged my faith in humanity. Furthermore, this buffoon was angry and did not accept responsibility for being a rude person and also stupid. I guess it was my fault I ordered a meal the way everyone orders a meal everywhere.. anyhow, after that dispute I told her she could just keep it, to have a great afternoon and drove away. I don't eat fast food often as it is, but I will never go to that...

So I've been to so many States and I love to leave good and bad experiences no matter because that's what I do and honesty on my reviews and have proof or witnesses on every review I do. This McDonald's have been one of the worse on the way they all talk as employees not very professional talking lots of cussing. I've waited longer at other McDonald's but this one could be faster since when I have gone more than once they truly wasn't busy. Had employees goofing off and people out of uniforms even a girlfriend of an employee walk behind the counter. I definitely feel this McDonald's needs corporate to come in and get things running like it should because they truly couldn't be happy if they see and hear what I have in this restaurant. Talk about customers horribly and the cussing is just awful. The food taste like it should. I've been in this McDonald's and it be passed filthy but then I've been it and it be alittle clean.. Times I've gone is always...