Billy Sims BBQ — Restaurant in Elgin

At almost 5 pm on Sunday my friend and I went to Billy Sim’s to order baked potatoes to go. The establishment appeared clean and orderly and the staff took our order right away because there were only two other customers in the restaurant. The food didn’t come quickly but I was in no hurry. We payed for our order and took our food home to discover both of our orders contained dry, hard, small, shriveled up potatoes and almost all the extras that we ordered. It was obvious that they had been kept in the warmer for a long, long time. We considered returning them but we didn’t want to go to all the trouble and go back home still hungry. So we doctored up our pitiful potatoes with butter, cheese, sour cream and onions to help hide the taste of the potatoes. It worked. We didn’t really like our potatoes but we ate them anyway. This was the first time we had ordered potatoes without the meat and had always been pleased before today. I thought I would give this store another chance someday until I read another review that described a baked potato unfit to be served. The staff should have noticed this. I gave this store 2 stars only because neither of us got sick after eating. I won’t order potatoes there again. Two baked leather-tough potatoes and a small ice tea were not worth the $21 they charged. Get it...

Usually a great local Elgin restaurant. The last few times that my family has dined here, there were issues. Last week (Early June) we attempted to call the restaurant to place an order for pick-up. For over thirty minutes the phones were either never answered or we were immediately disconnected. I ran up to the location to place an in-store order. The two staff members and Manager that were present seemed disinterested and preoccupied.

The young lady that eventually assisted us repeatedly complained about the phones ringing and how busy they were. The staff made no attempt to answer the ringing phone while we were present. As for busy, I'm no expert, but I only observed a single table top with three patrons for the 15 minutes we occupied the store.

The young lady that prepared our meals had a very large and poofy afro hairstyle, well over a foot in height, that was not in a hair net or hat. This hairstyle is totally unacceptable in a food preparation role. I later found a long hair in my dinner. Very unappetizing and entirely preventable.

My only other observation is that everytime we go into the store, we leave reeking of grease. This in a clear indication of poor ventilation or improperly maintained overhead filters...

BBQ chain similar to Dickey's. First time visiting here; staff were friendly and accommodating. I came at dinner time and it wasn't too busy, but maybe they had some newer employees cause they were a little slow. They were out of the loaded spuds. We had a medium size party and I had to get up a few times for some stuff missing or condiments. Food was actually pretty good; fall off the bone ribs, potato salad, veggies, Mac and cheese, all above average; brisket a little dry. I dunno cause of our mixed order, but everything was only kinda warm. The AC blowing like crazy probably didn't help, but it probably does aid the employees. Was like $80-$100 depending on deals. Kids meals are $.99 on Sunday and Mondays with an adult entree which was really nice. For a quick bite of BBQ I...